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Nitin Satyam

@nitinsatyam

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IT Administrator at Ruparelia Group Hospitality managing hotel IT infrastructure, user access, and IDS NEXT PMS.

India

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At Ruparelia Group Hospitality, I manage IT infrastructure across multi-property hotels and serviced apartments, including user access, network connectivity, and IT assets. I also administer IDS NEXT PMS, biometric access control, and CCTV monitoring.

At Radisson Hotel, Udyog Vihar, I administered Microsoft 365 and Active Directory for 200+ staff, configured Fortinet network security, and handled Veritas Backup Exec administration and recovery.

At Pride Plaza Hotel Aerocity, I resolved a critical Opera PMS server crash during peak check-in, restoring full operations within 35 minutes and earning Employee of the Year 2018–19. I also supported hotel IT operations, including Wi-Fi, door lock systems, and structured cabling.

Experience

Work history, roles, and key accomplishments

Current

IT Administrator

Current

Ruparelia Group Hospitality

Dec 2024 - Present (1 year 9 months)

Managed complete IT infrastructure across multi-property hotels and serviced apartments, including user accounts, network connectivity, and IT asset inventory. Administered IDS NEXT PMS, biometric access control, and CCTV monitoring.

Windows 10 11 Microsoft 365 Active Directory LAN WAN WiFi IDSNext PMS Biometric Systems CCTV IT Asset Management Vendor Management

IT Support Engineer

Ramee Group of Hotels

Feb 2024 - Dec 2024 (10 months)

Delivered multi-property IT support covering desktop/laptop support, OS troubleshooting, AP configuration, and user account management. Supported VPN connectivity, biometric access systems, and meeting room AV setups.

Desktop Support OS Troubleshooting AP Configuration VPN Biometric Systems AV Installation Helpdesk Software SLA Management

IT Executive

Radisson Hotel

Jul 2023 - Jan 2024 (6 months)

Administered Microsoft 365, Active Directory user accounts, and Office 365 email services for 200+ staff. Deployed software, managed patch updates, and configured Fortinet network security and firewall settings.

Microsoft 365 Active Directory Office 365 Patch Management Fortinet Veritas Backup Exec Printer Support IT Asset Management

Technical Support Engineer

Ferns N Petals India

Feb 2022 - Mar 2023 (1 year 1 month)

Provided end-user hardware/software support and remote VPN/proxy support for WFH users across multiple cities. Administered Sophos network, biometric & face recognition systems, and managed Spiceworks ticketing.

Hardware Support Software support VPN Sophos Biometric Systems Spiceworks IT Asset Management Remote Support

Customer Support Engineer

Lifecell International / Eorbitor Technologies

Nov 2020 - Feb 2022 (1 year 3 months)

Resolved IT issues via ZOHO Service Desk and supported FortiClient VPN, X-Lite dialer, and Genesys call center software. Provided remote end-user support to North Region branches and tracked OEM & AMC issues.

Zoho Desk FortiClient Xlite Genesys Remote Support OEM Management AMC Management

IT Team Leader

Pride Plaza Hotel Aerocity

Mar 2017 - Nov 2019 (2 years 8 months)

Led hotel IT operations for a 385-key property, including Windows OS, desktops/laptops, Outlook, printers/scanners, data backup, and software support. Managed Opera PMS, IDS NEXT, Vingcard door lock, and Symantec Antivirus.