Open to opportunities

nitin sarode

@nitinsarode

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Experienced Sr. Production Support Consultant with a focus on efficiency.

India

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my skills in production support and incident management.

I am a dedicated Sr. Production Support Consultant with extensive experience in production support, incident management, and team leadership. Currently, I leverage my skills at BVTTechnosoft, where I lead a team of ten members to ensure seamless service delivery for Bajaj Allianz General Insurance Company Limited. My proactive approach to incident resolution and process improvement has significantly enhanced system stability and client satisfaction.

Throughout my career, I have successfully managed high-severity incidents, reducing average downtime by 40%. I am passionate about using advanced monitoring tools to identify potential issues before they impact users. My commitment to delivering high-quality support services is reflected in my ability to implement permanent fixes and improve workflows, resulting in a 60% boost in client satisfaction through comprehensive training programs.

With a strong background in SQL, data management, and ERP systems, I am excited to contribute my proven skills to new challenges. I thrive in collaborative environments and am eager to drive efficiency and reliability in production support roles.

Experience

Work history, roles, and key accomplishments

Current

Sr. Production Support Consultant

Current

BVT Technosoft

Apr 2021 - Present (4 years 2 months)

Lead a team of ten in managing high-severity incidents and coordinating with cross-functional teams to restore services. Oversee deployment and release management, ensuring smooth updates with minimal production impact. Utilize monitoring tools for real-time issue detection and conduct root cause analysis for permanent fixes.

Team Management Incident Management Problem Management Deployment Management Monitoring Tools System Maintenance Service Request Handling Training Documentation

Application Support Engineer

Tadhnya Technologies

Mar 2018 - Feb 2021 (2 years 11 months)

Collaborated with stakeholders to gather and document business requirements for the Design2Print project. Worked with development teams to resolve issues and improve support processes while ensuring adherence to SLAs. Managed data migration and developed disaster recovery plans.

Documentation Collaboration Process Improvement SLA Adherence Data Migration Disaster Recovery Planning Requirement gathering

Business Development Specialist

TSL Consulting

Oct 2017 - Jan 2018 (3 months)

Identified and developed new business opportunities while managing post-deal processes. Resolved contractual issues and prepared reports for the executive team, achieving a 20% boost in quarterly sales through streamlined client onboarding.

Business Development Contract Management Negotiation Sales Reporting Client Onboarding

Business Development Executive

Intelenet Global Services

Aug 2016 - Sep 2017 (1 year 1 month)

Developed proposals and contracts to attract new clients while streamlining operations. Achieved sales goals through effective negotiation and customer relationship management, staying updated on industry trends.

Proposal Development Client Negotiation Sales Strategy Customer Relationship Management Market Research

Education

Degrees, certifications, and relevant coursework

Pune University

Master of Business Administration, Information Technology

2014 - 2016

Completed a Masters of Business Administration focusing on Information Technology, covering advanced topics in IT management, strategy, and systems.

Pune University

Bachelor of Computer Application, Information Technology

2010 - 2014

Earned a Bachelor of Computer Application with a focus on Information Technology, studying programming, database management, and software development.