At BetaNxt, I investigate and resolve production incidents and service requests for the FundLinx application within SLAs and controls. I manage ServiceNow queues by severity, client deadline, and service level, and coordinate with teams on complex issues and escalations.
At LSEG, I supported Refinitiv Workspace and Eikon and achieved a 95% customer satisfaction rate. I tracked cases in Salesforce CRM and supported AWS integrations using CloudWatch, Lambda, DynamoDB, and S3.
Earlier, at Concentrix and Wipro Limited, I provided remote support for Windows and network issues, managed cases, and maintained dashboards and reports. I’ve also worked with Citrix access, AWS IAM, and technical documentation.
