Looking for a job

Nitika Pal

@nitikapal

Hi, I'm Nitika, a dedicated Customer Support and Virtual Assistance professional with experience of 2+ years in live chat support, customer support.

India

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What I'm looking for

I’m looking for remote jobs in customer support which mainly focuses on Live chat support, and virtual assistance.

Chat support, Customer Suppport, Virtual Assistant.

Experience

Work history, roles, and key accomplishments

Technical support

Tech Mahindra

Mar 2025 - Dec 2025 (9 months)

Handled live chat and provided customer support queries professionally. Assisted customers with billing and service issues related to their Internet service, managed multiple chat efficiently which was 3 concurrencies at a time meeting all my targets, used CRM tools and maintained high customer satisfaction through effective communication.

Customer Service Live Chat Billing Sales Technical Support

Customer Support Associate

Comcast

Nov 2023 - Dec 2024 (1 year 1 month)

Provided Customer support through chat and email handling. Resolved customer concerns such as billing, upselling, troubleshooting internet issues, mobile sales, maintained professional communication, handled CRM tools and ensured quick issue resolution with excellent service quality.

Customer Support Troubleshooting Billing Sales Live Chat