Ran Singh
@ransingh
Virtual assistant delivering chat-based technical support and customer service.
IndiaWhat I'm looking for
I’m a customer-focused professional seeking long-term employment where I can grow professionally and keep building my skills, knowledge, and experience while facing new challenges.
In my virtual assistant role for an US-based company (2017–2019), I provided technical support to US customers through chat, helping resolve technical issues related to cable, TV, and internet services.
From 2019–2021 at Flipkart, I supported customers by providing courier information through chat and raising complaints when courier-related issues occurred, ensuring problems were escalated appropriately.
I work with clear communication, strong troubleshooting habits, and a service mindset, using both English and Hindi to support customers effectively.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Flipkart
Jan 2019 - Jan 2021 (2 years)
Provided courier information to customers via chat and raised complaints for courier-related issues when needed.
Virtual Assistant
Eclerx
Jan 2017 - Jan 2019 (2 years)
Provided technical support to US customers through chat, resolving cable, TV, and internet issues and helping with problem resolution.
Education
Degrees, certifications, and relevant coursework
Govt Senior Secondary School
Higher Secondary School, Higher Secondary
Grade: 70%
Completed higher secondary education in 2009, securing 70%.
Availability
Location
IndiaAuthorized to work in
Job categories
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