Open to opportunities

Kishlay Kant

@kishlaykant

Message

Customer service professional skilled in chat and virtual support, delivering timely issue resolution.

India

Message

What I'm looking for

I seek a collaborative, growth-oriented customer support role where I can apply virtual chat/voice skills, improve service metrics, and keep learning while delivering excellent customer experiences.

I am a customer service professional with experience providing virtual and chat support for global customers, currently serving as a Virtual Customer Service Associate at Amazon. I previously supported U.S.-based customers for Sprint, handling billing, technical, and service queries while maintaining high customer satisfaction and adherence to service-level metrics.

I hold an M.A. in Economics from U.P. Rajarshi Tandon Open University (2024) and bring strong communication, problem-solving, and time-management skills to fast-paced support environments. I am eager to join a dynamic team where I can continue learning, improve service workflows, and make a measurable impact on customer experience.

Experience

Work history, roles, and key accomplishments

Current

Virtual Customer Service Associate

Current

Amazon

Jul 2024 - Present (1 year 2 months)

Provide virtual customer support to global customers, resolving product, order, and account issues while meeting Amazon's service standards and resolution timeframes.

Customer Service Chat Support Order & Account Resolution Workflow Management Time Management Communication Problem Solving CRM Tools

Chat Support Specialist

Sprint Communications

Jan 2016 - Jan 2019 (3 years)

Provided real-time chat support to U.S. customers, resolving billing, technical, and service queries while maintaining high customer satisfaction and meeting SLAs.