Niraj Shetty

I am a results-driven Operations Professional with over 5 years of experience in workforce management, staff scheduling, and operational supervision within high-pressure and time-critical environments. My expertise lies in using INFORM GroundStar for real-time task allocation, shift management, and manpower optimization, which enhances operational efficiency and on-time performance.

Currently, I contribute to the success of a leading aviation company by delivering data-driven workforce strategies, optimizing labor deployment, and ensuring seamless ground operations. I have a proven track record in strategic planning, cross-functional team leadership, and revenue-focused decision-making, driving consistent improvements in service levels and resource utilization.

Known for my proactive mindset and strong interpersonal communication skills, I have successfully managed large operational teams, ensuring adherence to safety protocols and maintaining SLA compliance. My commitment to continuous improvement and operational excellence has resulted in significant enhancements in customer satisfaction and operational reliability.