TEtako elkanovi
@takoelkanovi
Quality Assurance and Customer Support Specialist with strong leadership skills.
GeorgiaWhat I'm looking for
As a dedicated Quality Assurance and Customer Support Specialist, I have honed my skills in developing and implementing quality standards that drive performance improvement. My experience as a Quality Assurance Manager at LinkPoint has allowed me to establish procedures that ensure compliance with organizational standards and regulatory requirements. I am passionate about monitoring processes, conducting audits, and implementing improvements that enhance customer satisfaction.
Throughout my career, I have successfully collaborated with various departments, including development, sales, and customer service, to maintain high-quality standards. My role as a freelancer further solidified my expertise in analyzing quality data and providing actionable insights. I believe in the importance of training and providing feedback to teams, which has been instrumental in enhancing service quality and customer experience.
In addition to my quality assurance experience, I have a background in customer support, where I provided high-quality assistance to international clients. My ability to resolve product issues and offer personalized solutions has consistently contributed to customer satisfaction. I am eager to leverage my skills and experience to drive quality improvements and enhance customer experiences in future roles.
Experience
Work history, roles, and key accomplishments
Quality Assurance Manager
LinkPoint
Feb 2023 - Present (2 years 4 months)
Developing and implementing quality standards, monitoring processes for regulatory compliance, conducting audits, and ensuring performance improvement. Responsible for maintaining high quality assurance standards.
Quality Assurance Manager
LinkPoint
Feb 2024 - Present (1 year 4 months)
Developing and implementing quality standards, monitoring processes for regulatory compliance, and conducting audits to ensure performance improvement. Responsible for enhancing customer experience and providing feedback to teams.
Quality Assurance Manager
Freelancer
May 2019 - Oct 2023 (4 years 5 months)
Developed and implemented quality standards, monitored processes for compliance, conducted audits, and enhanced customer experience through feedback analysis. Collaborated with teams to maintain high quality standards.
Customer Support Specialist
Stream Global Services
Jan 2017 - Dec 2017 (11 months)
Provided high-quality customer support for international clients, resolving product issues and offering personalized solutions. Handled various communication channels and collaborated with team leaders to maintain quality standards.
Quality Assurance Manager
Freelancer
May 2019 - Oct 2023 (4 years 5 months)
Developed and implemented quality standards, monitored processes for compliance, and conducted audits. Enhanced customer experience through feedback analysis and collaborated with various departments to maintain high quality standards.
Customer Support Specialist
Stream Global Services
Jan 2017 - Dec 2017 (11 months)
Provided high-quality customer support for international clients, resolving product issues and offering personalized solutions. Handled inbound and outbound communications while ensuring adherence to company guidelines.
Assistant Teacher of English
AC School
Apr 2016 - Jun 2017 (1 year 2 months)
Assisted lead instructors in delivering engaging lessons, supported lesson planning, and provided individualized support to learners in an interactive environment.
Assistant Teacher of English Language
AC School
Apr 2016 - Jun 2017 (1 year 2 months)
Supported lead instructors in delivering engaging lessons, assisted with lesson planning, and provided individualized support to learners. Fostered an interactive and inclusive classroom environment.
Education
Degrees, certifications, and relevant coursework
Gori State Teaching University
Bachelor of English Philology, English Philology
2013 - 2017
Studied English Philology, focusing on the structure, development, and use of the English language, as well as literature and linguistics.
Art school named after Ana Feradze
Art
2009 - 2015
Engaged in artistic education, developing skills in various art forms and techniques.
Gori English Language School
English Language
2009 - 2013
Completed studies in English language, focusing on grammar, vocabulary, and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Job categories
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