tako elkanoviTE
Open to opportunities

tako elkanovi

@takoelkanovi

Quality Assurance and Customer Support Specialist with strong leadership skills.

Georgia

What I'm looking for

I am looking for a role that values quality improvement and customer satisfaction, with opportunities for professional growth.

As a dedicated Quality Assurance and Customer Support Specialist, I have honed my skills in developing and implementing quality standards that drive performance improvement. My experience as a Quality Assurance Manager at LinkPoint has allowed me to establish procedures that ensure compliance with organizational standards and regulatory requirements. I am passionate about monitoring processes, conducting audits, and implementing improvements that enhance customer satisfaction.

Throughout my career, I have successfully collaborated with various departments, including development, sales, and customer service, to maintain high-quality standards. My role as a freelancer further solidified my expertise in analyzing quality data and providing actionable insights. I believe in the importance of training and providing feedback to teams, which has been instrumental in enhancing service quality and customer experience.

In addition to my quality assurance experience, I have a background in customer support, where I provided high-quality assistance to international clients. My ability to resolve product issues and offer personalized solutions has consistently contributed to customer satisfaction. I am eager to leverage my skills and experience to drive quality improvements and enhance customer experiences in future roles.

Experience

Work history, roles, and key accomplishments

LI
Current

Quality Assurance Manager

LinkPoint

Feb 2023 - Present (2 years 4 months)

Developing and implementing quality standards, monitoring processes for regulatory compliance, conducting audits, and ensuring performance improvement. Responsible for maintaining high quality assurance standards.

FR

Quality Assurance Manager

Freelancer

May 2019 - Oct 2023 (4 years 5 months)

Developed and implemented quality standards, monitored processes for compliance, conducted audits, and enhanced customer experience through feedback analysis. Collaborated with teams to maintain high quality standards.

SS

Customer Support Specialist

Stream Global Services

Jan 2017 - Dec 2017 (11 months)

Provided high-quality customer support for international clients, resolving product issues and offering personalized solutions. Handled various communication channels and collaborated with team leaders to maintain quality standards.

AS

Assistant Teacher of English

AC School

Apr 2016 - Jun 2017 (1 year 2 months)

Assisted lead instructors in delivering engaging lessons, supported lesson planning, and provided individualized support to learners in an interactive environment.

AS

Assistant Teacher of English Language

AC School

Apr 2016 - Jun 2017 (1 year 2 months)

Supported lead instructors in delivering engaging lessons, assisted with lesson planning, and provided individualized support to learners. Fostered an interactive and inclusive classroom environment.

Education

Degrees, certifications, and relevant coursework

GU

Gori State Teaching University

Bachelor of English Philology, English Philology

2013 - 2017

Studied English Philology, focusing on the structure, development, and use of the English language, as well as literature and linguistics.

AF

Art school named after Ana Feradze

Art

2009 - 2015

Engaged in artistic education, developing skills in various art forms and techniques.

GS

Gori English Language School

English Language

2009 - 2013

Completed studies in English language, focusing on grammar, vocabulary, and communication skills.

Tech stack

Software and tools used professionally

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tako elkanovi - Quality Assurance Manager - LinkPoint | Himalayas