Open to opportunities

Victory Ijongo

@victoryijongo

Message

Dedicated customer service professional with strong organizational skills.

Georgia

Message

What I'm looking for

I am looking for a role that values customer interaction and offers opportunities for growth in a supportive environment.

I am a dedicated and adaptable customer service professional with hands-on experience in providing exceptional support to clients. My background includes working at Access Bank, where I efficiently handled customer inquiries, processed banking transactions, and assisted clients with various account-related issues. My ability to manage caseloads effectively and maintain strong relationships with clients has been a key factor in my success.

With a B.Sc. in Human Anatomy from the University of Port-Harcourt, I possess a unique blend of analytical and interpersonal skills. I am proficient in Microsoft Office applications and have advanced tech skills, enabling me to navigate various software and platforms effectively. I thrive in multicultural environments and am committed to delivering results that exceed expectations.

Experience

Work history, roles, and key accomplishments

Customer Care (Contract Staff)

Access Bank

Apr 2021 - Present (4 years 2 months)

Handled customer inquiries and follow-ups, processing cheque books and managing customer pickups. Assisted banking customers with account inquiries, fraud issues, and card replacements, ensuring accurate record-keeping.

Customer Service Account Management Data Entry Microsoft Office Zendesk Communication Time Management Record keeping

Administrative Assistant

Cleanman Inhart Ltd

Feb 2016 - Present (9 years 4 months)

Scheduled and coordinated meetings, appointments, and travel arrangements for managers, maintaining discretion with sensitive topics. Managed data entry and processed travel and expense reports for the department team members.

Scheduling Data Entry Expense Reporting Confidentiality Microsoft Office Organizational Skills Time Management Communication Planning

Receptionist

God’s Wisdom School

Aug 2015 - Present (9 years 10 months)

Served as the primary point of contact for students and staff, demonstrating proficiency in high-volume telephone and front desk reception. Welcomed guests, answered inquiries, and directed them to the appropriate departments, effectively calming upset parents.

Customer Service Communication Conflict Resolution Data Entry Microsoft Office Organizational Skills Time Management

Education

Degrees, certifications, and relevant coursework

University of Port-Harcourt

B.SC – Human Anatomy, Human Anatomy

Grade: Second Class Honours

Completed a Bachelor of Science degree in Human Anatomy, achieving Second Class Honours. The program provided a comprehensive understanding of human biological structures and functions.

National High School Amadi-Ama

Senior School Certificate Examination (SSCE), General Studies

Obtained the Senior School Certificate Examination (SSCE) from National High School Amadi-Ama. This certification marked the completion of secondary education.

Confidence Group of Schools

First School Leaving Certificate (FSLC), General Studies

Received the First School Leaving Certificate (FSLC) from Confidence Group of Schools. This certificate signifies the completion of primary education.