NSNina Sanchez
@ninarsanchez
Operations leader specializing in training, coaching, and process compliance in financial services.
PhilippinesWhat I'm looking for
I am an operations leader with progressive experience at Manulife Data Services, where I advanced from Business Process Associate to Assistant Manager while leading new account opening, indexing, and user acceptance testing initiatives. I have a strong track record in training design and delivery, coaching, performance management, and ensuring SLA compliance for high-volume financial operations.
I excel at diagnosing skill gaps, delivering targeted development plans, and coordinating team resources to meet operational targets. My background includes frontline customer service, process improvement, and documentation of functional application features to support efficient execution and quality outcomes.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Manulife Data Services Inc
Jan 2021 - Jan 2025 (4 years)
Oversaw daily team operations for new account opening and indexing, ensured SLA compliance, and implemented corrective action plans to improve performance. Coached staff through 1:1s, supported development, and assisted the operations manager in resource coordination and reporting.
Training Specialist
Manulife Data Services Inc
Jan 2019 - Jan 2021 (2 years)
Delivered new hire and cross-process training, conducted training needs assessments using skills verification, and led front-end skill management initiatives to develop trainee strengths and remediation plans.
User Acceptance Tester
Manulife Data Services Inc
Jan 2018 - Jan 2019 (1 year)
Validated application functional features, documented user manuals, and refined test procedures while collaborating on system processes and job guides to ensure readiness for operational use.
Business Process Associate
Manulife Data Services Inc
Jan 2016 - Jan 2018 (2 years)
Processed daily banking requests including new account openings, withdrawals, deposits, and account maintenance while ensuring accuracy and adherence to process standards.
Customer Service Representative
Concentrix
Jan 2015 - Jan 2016 (1 year)
Provided product and service information, answered inquiries, and resolved account issues efficiently to maintain customer satisfaction and accuracy.
Sales Assistant
Beyond Limits Graphics
Jan 2013 - Jan 2014 (1 year)
Supported marketing management with administrative and creative tasks to assist campaign execution and daily operations.
Education
Degrees, certifications, and relevant coursework
PUPhilippine Women’s University
Bachelor of Science, Hotel and Restaurant Management
Completed a Bachelor of Science in Hotel and Restaurant Management in 2013.
J.P. Sioson Colleges Inc.
High School Diploma, High School Education
Completed high school education in 2009.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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