Sharmaine Camille Sayas

Act as universal operations support for branch network in Imus, Cavite, performing spot-checks on vault cash, ATMs, teller checks and numbered forms to prevent operational lapses. Monitor day-to-day branch operations and enforce policies and procedures to maintain accuracy and compliance.

Conduct KYC and database screening for customer onboarding, process new account openings for walk-ins and solicited clients, and cross-sell bank products. Verify customers with due diligence and manage time deposit maturities and account tagging.

Generated leads from campaigns and cross-sold credit card products via phone, handling application processing and client inquiries. Processed outward and inward remittances and supported forex conversion operations.

Handled over-the-counter financial transactions including deposits, withdrawals and check encashment while maintaining documentation and record-keeping to achieve customer satisfaction. Assisted as co-custodian to the assistant manager for branch vault responsibilities and verified customers for account openings.

Handled inbound calls to sell products and services, answered customer questions, addressed concerns, and assisted with bookings. Achieved sales conversions through direct phone engagement.

Assisted customers in finding merchandise, ensured the store was stocked appropriately, and performed sales and returns transactions to maintain store operations and customer satisfaction.

Studied Bachelor of Science in Hotel and Restaurant Management at University of Perpetual Help System DALTA, Las Piñas Campus.