Open to opportunities

Laralee Villaver

@laraleevillaver

Message

Accomplished insurance operations leader with a focus on excellence.

Philippines

Message

What I'm looking for

I am seeking a role that fosters growth, values teamwork, and emphasizes operational excellence.

I am an accomplished Insurance Operations leader with nearly a decade of experience in driving operational excellence, client satisfaction, and process improvement. My career has been marked by a proven ability to lead high-performing teams, resolve complex client issues, and ensure quality across multichannel service environments.

In my role as Assistant Manager at Pioneer Insurance, I have facilitated policy transactions, handled disputes, and monitored quality processes. My commitment to operational optimization and team development has consistently boosted productivity and efficiency within my team. I hold a Bachelor of Arts in Communication, graduating Cum Laude, and I am also a Fellow of the Life Management Institute (FLMI – Level 1).

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Pioneer Insurance

Jul 2015 - Present (10 years 1 month)

Facilitated policy transactions and endorsements, ensuring smooth and accurate processing for clients. Responsible for handling and resolving disputes or complaints, maintaining high client satisfaction. Monitored, assessed, and improved the quality of processes and products, contributing to operational excellence. Provided support and mentorship to boost team productivity and efficiency.

Policy Servicing Dispute Resolution Quality Assurance Team Leadership Client Communication

Education

Degrees, certifications, and relevant coursework

Cebu Normal University

Bachelor of Arts, Communication

Grade: Cum Laude

Activities and societies: Dean's List, Cum Laude

Graduated with academic honors, achieving Dean's List and Cum Laude recognition. Specialized in Communication, developing strong skills in client and stakeholder communication.