Nina Petrova

Managed stock holding and movement, daily operations, recruitment, training, staff appraisals, and personal development plans. Created weekly, monthly, and quarterly reports for zone managers, analyzed store performance, and ensured high customer service standards.

Worked closely with staff to develop them through training and guidance, delegated tasks, investigated and resolved problems, analyzed figures, and ensured high store operation standards. Followed through disciplinary processes when needed.

Provided professional advice on media and electronics, processed orders, tested items, trained staff in the test department, solved warranty issues, processed online orders, and handled bank and stock transfers.

Worked closely with customers throughout the sales process, provided expert advice on sewing techniques, processed orders, managed cash, checked stock quantities, and assisted the manager with running the store.

Sorted personal correspondence, managed appointments, handled phone calls, and organized business paperwork for a client.

Worked closely with customers, handled inquiries, processed orders, managed cash, checked stock, and assisted the supervisor with running the store.

Ongoing Health & Safety at Work certification since November 2014.

Completed First Aid at Work certification from February 2020 to February 2023.

Bachelor's degree in Slavic Languages and Literatures from St. St. Kiril and Metodi University Veliko Tarnovo, completed in 2008.