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Chloe Blain

@chloeblain

Retail Floor Manager with 7+ years’ experience driving team performance, KPIs, and exceptional customer experiences.

United Kingdom
Message

What I'm looking for

I’m looking for a retail leadership role where I can develop people, drive store KPIs, strengthen customer experience, and deliver operational excellence through strong merchandising and team coaching.

I’m a Retail Floor Manager with over seven years’ experience across fashion and specialist retail environments. I was promoted from Stockroom Assistant to Floor Manager within my first year at Mango through consistent performance, leadership, and operational excellence.

At Mango, I lead, motivate, and develop a team of 9, driving performance, engagement, and a positive store culture. I monitor store KPIs and commercial objectives through daily planning, coaching, and execution, while maintaining high standards for customer experience.

I enjoy creating organised, high-performing retail spaces by overseeing stock flow, inventory, and visual standards on the shop floor. I also work closely with the Visual Merchandiser and leadership team to deliver impactful merchandising and ensure smooth store operations.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Portsmouth logoUP

University of Portsmouth

Bachelor of Arts (Honours), Fashion & Textiles

2018 - 2022

BA (Hons) in Fashion & Textiles at the University of Portsmouth (2018–2022).

Tech stack

Software and tools used professionally

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