Open to opportunities

Sameera Mussa

@sameeramussa

Message

Aspiring business owner with a passion for retail and customer service.

United Kingdom

Message

What I'm looking for

I am looking for a dynamic role that allows me to grow in retail or customer service, with opportunities for training and development.

I am a confident and highly motivated individual with a strong aspiration to own my clothing business. My personal circumstances drive me to constantly strive for self-improvement, and I believe that bringing positivity into the world is essential. I am eager to start my career early and embrace new challenges that foster personal growth.

With experience in retail and customer service, I have developed excellent communication skills and a knack for resolving queries. My previous roles, including as a Key Holder at Jack Jones and a Sales Agent at AT Management, have equipped me with the ability to work under pressure, manage time effectively, and lead teams towards achieving goals. I take pride in my adaptability and my commitment to helping others succeed.

Experience

Work history, roles, and key accomplishments

Current

Sales Agent

Current

AT Management

Jan 2024 - Present (2 years 5 months)

Engaged in direct customer interaction for mobile phone upgrade campaigns within a call center, adhering to strict quality and compliance regulations. Consistently met daily targets and contributed to self-development by completing work and meeting deadlines.

Sales Call Center Operations Quality Assurance Compliance Coaching Training Communication

Key Holder

Jack Jones Derbion

Feb 2020 - Dec 2023 (3 years 10 months)

Managed clothing and stockroom operations, ensuring efficient stock replenishment and accurate price checking. Achieved sales targets and KPIs while maintaining store cleanliness and handling stock deliveries.

Stock Management Customer Service Sales KPIs Team Leadership Training Merchandising Retail Operations

Education

Degrees, certifications, and relevant coursework

Leicester College

BTEC Extended Certificate, Business

Achieved a Merit in the Level 3 Business BTEC Extended Certificate. This program provided a strong foundation in business principles and practices.

Derby College

GCSE, Business

Completed Level 2 Business GCSE with a Pass grade and achieved a Grade 5 in Maths. This coursework developed foundational business knowledge and mathematical skills.

Derby Moor Community Sports College

BTEC Level 1, Business

Attained a Merit in BTEC Level 1 Business and a Grade 5 in GCSE English Language & Religious Studies. Also achieved Grade 4 in English Literature and Combined Science (4-4).