Ismail Desai
@ismaildesai
Retail and business leader who drives sales, teams, and efficient store operations.
United KingdomWhat I'm looking for
I’m a results-driven retail and business professional with 5+ years of experience progressing from Store Assistant to Store Manager. I’m hands-on, proactive, and focused on consistent performance across day-to-day operations, customers, and team outcomes.
As a Store Manager, I managed daily store operations to keep every department running smoothly. I led, trained, and supervised staff to improve team performance and morale, while also achieving and consistently meeting sales targets through effective merchandising and upselling.
I handled budgeting, cash handling, and banking procedures with accuracy, and I monitored stock levels to reduce shortages through strong inventory control. I also analysed sales data to identify trends and improve performance, balancing people leadership with operational discipline.
Before and alongside retail management, I worked as a Delivery Driver for Amazon, completing deliveries efficiently within strict timeframes. I managed routes and schedules independently, maintained high customer satisfaction through reliable professional service, and ensured accurate delivery tracking—reinforcing my commitment to responsibility and problem-solving.
Experience
Work history, roles, and key accomplishments
Delivery Driver
Amazon
Jan 2023 - Jan 2025 (2 years)
Completed deliveries within strict timeframes by managing routes and schedules independently. Maintained high customer satisfaction through reliable service and accurate delivery tracking.
Store Manager
Foxhall Market
Jan 2021 - Jan 2023 (2 years)
Managed daily store operations across departments, ensuring smooth execution and team performance. Achieved sales targets through merchandising and upselling while handling budgeting, cash handling, and inventory control.
Store Assistant
Foxhall Market
Jan 2018 - Jan 2020 (2 years)
Provided high-quality customer service by resolving queries and complaints efficiently while operating tills accurately. Supported sales through upselling and product promotion and maintained store presentation and organised stockrooms.
Education
Degrees, certifications, and relevant coursework
Bolton Sixth Form College
BTEC Level 3 Applied Science, Applied Science
2014 - 2017
Grade: Distinction, Merit, Merit
Completed BTEC Level 3 Applied Science, achieving Distinction, Merit, Merit. Studied from 2014 to 2017.
Essa Academy
Cambridge National (ICT), Information and Communication Technology (ICT)
2009 - 2014
Grade: Pass
Completed the Cambridge National qualification in ICT, achieving a Pass. Studied during 2009 to 2014.
Essa Academy
GCSE, English Language
2009 - 2014
Grade: A
Achieved an A grade in GCSE English Language. Completed during 2009 to 2014.
Essa Academy
GCSE, English Literature
2009 - 2014
Grade: C
Achieved a C grade in GCSE English Literature. Completed during 2009 to 2014.
Essa Academy
GCSE, Mathematics
2009 - 2014
Grade: C
Achieved a C grade in GCSE Mathematics. Completed during 2009 to 2014.
Essa Academy
GCSE, Core Science
2009 - 2014
Grade: C
Achieved a C grade in GCSE Core Science. Completed during 2009 to 2014.
Essa Academy
GCSE, Additional Science
2009 - 2014
Grade: C
Achieved a C grade in GCSE Additional Science. Completed during 2009 to 2014.
Essa Academy
GCSE, Urdu
2009 - 2014
Grade: A
Achieved an A grade in GCSE Urdu. Completed during 2009 to 2014.
Essa Academy
BTEC Health & Social Care (Level 2), Health & Social Care
2009 - 2014
Grade: Pass
Completed BTEC Health & Social Care at Level 2, achieving a Pass. Studied during 2009 to 2014.
Essa Academy
BTEC Performing Arts (Level 2), Performing Arts
2009 - 2014
Grade: Pass
Completed BTEC Performing Arts at Level 2, achieving a Pass. Studied during 2009 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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