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Troy O’Connor

@troyoconnor

Experienced retail manager with 15 years' expertise in operations, team leadership, and customer service.

United Kingdom
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What I'm looking for

I am seeking leadership roles in retail operations or supervisory positions where I can apply my operational expertise, train teams, and contribute to a collaborative, customer-focused environment.

I am a retail manager with fifteen years of hands-on experience in retail operations, stock control, customer service, and team leadership. I pride myself on punctuality, meeting deadlines, and delivering consistent results through strategic planning and attention to detail.

My background includes supervisory roles in stock control and online order fulfilment, payroll tasks, auditing, cashing up, and training new employees. I have a proven track record of improving operational efficiency and maintaining product standards.

Alongside retail, I have sustained a creative freelance career in video editing, videography, graphic design, social media content management, and photography, including professional experience in Los Angeles and on broadcast projects.

I bring a collaborative leadership style, a strong work ethic, and a focus on positive team environments to achieve project milestones and customer satisfaction. I am eager to apply my combined operational and creative skills to roles that value reliability and cross-functional experience.

Experience

Work history, roles, and key accomplishments

JD Sports logoJS

Stock Control Supervisor

JD Sports

Jan 2021 - Jan 2023 (2 years)

Supervised online picking and stock control, trained new employees, managed refunds and payroll-related tasks, and ensured timely fulfillment of customer orders.

Education

Degrees, certifications, and relevant coursework

The BRIT School logoTS

The BRIT School

National Diploma in Dance, Dance

2008 - 2011

Grade: Triple Distinction

Completed a National Diploma in Dance with a Triple Distinction, focusing on practical and performance skills in dance.

FA

Forest Hill Boys Academy

GCSEs / Secondary School Certificate, Secondary Education

2004 - 2008

Grade: A, B, B, C, C

Completed secondary education with a range of GCSE-equivalent grades including A, B, B, C, C.

Tech stack

Software and tools used professionally

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Troy O’Connor - Retail Manager - Iceland | Himalayas