Nil's Flores
@nilsflores
Customer service specialist and former ER nurse delivering high-volume, empathetic healthcare support.
PhilippinesWhat I'm looking for
I am a customer service specialist with over five years of multi-channel support experience across healthcare, technology, and sports industries. As a former ER nurse and licensed Philippine Registered Nurse, I combine clinical knowledge with strong administrative and technical troubleshooting skills to manage patient intake, medical virtual assistance, billing support, and high-volume customer interactions.
I consistently achieve high satisfaction ratings (95%+ at PrizePicks) by providing timely, professional solutions and collaborating with cross-functional teams to resolve escalations and improve processes. I am experienced with EMR systems (Epic, Athenahealth, NextGen, eClinicalWorks), AI-enabled scribing tools, and thrive under pressure while maintaining confidentiality and 100% accuracy in medical data handling.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
PrizePicks
Oct 2023 - Present (2 years)
Provide real-time multi-channel support during live sporting events, handling 100+ inquiries daily and maintaining a 95%+ customer satisfaction rating through timely technical and account resolutions.
Nurse
Shearwater Health Advisors Inc
Feb 2022 - Aug 2023 (1 year 6 months)
Provided administrative and clinical support for U.S.-based healthcare operations, assisting with patient intake, triage documentation, and compliance while managing sensitive medical data with 100% accuracy.
Medical Administrative Virtual Assistant
Ligare Inc.
Sep 2022 - Dec 2022 (3 months)
Supported physicians with charting patient encounters, appointment scheduling, lab follow-ups, and referral management using AI-enabled scribing tools and EMR systems.
Customer Service Specialist
Sykes Asia
Aug 2010 - Sep 2011 (1 year 1 month)
Delivered customer and technical support for AT&T and Optus, resolving enquiries and providing administrative assistance to ensure service continuity and customer satisfaction.
Emergency Nurse
Immaculate Concepcion Medical Center
Jul 2008 - Aug 2010 (2 years 1 month)
Performed emergency patient assessments, triage, wound care, IV insertions, cardiac monitoring, and medication administration while collaborating with multidisciplinary teams for rapid response.
Education
Degrees, certifications, and relevant coursework
College of the Immaculate Conception
Bachelor of Science in Nursing, Nursing
Activities and societies: Philippine Madrigal Singers (2010-2019); College of the Immaculate Concepcion Male Ensemble Philippines (2019-2022)
Completed a Bachelor of Science in Nursing, preparing for professional practice in emergency and clinical care.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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