Nil's Flores

Provide real-time multi-channel support during live sporting events, handling 100+ inquiries daily and maintaining a 95%+ customer satisfaction rating through timely technical and account resolutions.

Provided administrative and clinical support for U.S.-based healthcare operations, assisting with patient intake, triage documentation, and compliance while managing sensitive medical data with 100% accuracy.

Supported physicians with charting patient encounters, appointment scheduling, lab follow-ups, and referral management using AI-enabled scribing tools and EMR systems.

Delivered customer and technical support for AT&T and Optus, resolving enquiries and providing administrative assistance to ensure service continuity and customer satisfaction.

Performed emergency patient assessments, triage, wound care, IV insertions, cardiac monitoring, and medication administration while collaborating with multidisciplinary teams for rapid response.

Activities and societies: Philippine Madrigal Singers (2010-2019); College of the Immaculate Concepcion Male Ensemble Philippines (2019-2022)

Completed a Bachelor of Science in Nursing, preparing for professional practice in emergency and clinical care.