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@jennyranez
Dynamic Virtual Assistant with 4 years of healthcare experience.
I am a highly dynamic Virtual Assistant with four years of experience providing exceptional administrative and management support to clients in the healthcare sector. My background as a Registered Nurse has equipped me with the skills to handle patient inquiries, schedule appointments, and manage complaints with calm and clear communication. I thrive in fast-paced environments and prioritize tasks effectively to achieve the best outcomes for my clients.
Throughout my career, I have worked in various healthcare settings, from hospitals to clinics, where I have honed my skills in patient care and administrative support. My experience includes engaging with customers to understand their needs, ensuring quality care, and maintaining compliance with healthcare regulations. I am committed to delivering excellent service and continuously improving my skills to adapt to the evolving demands of the healthcare industry.
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Work history, roles, and key accomplishments
HelloRache
Sep 2020 - Present (5 years 2 months)
Attended to patient inquiries regarding medical concerns, relaying information to primary care providers. Scheduled and rescheduled patient appointments, ensuring efficient management of patient flow.
City of Imus Doctors Hospital
Oct 2019 - Sep 2020 (11 months)
Restored and promoted patient health by completing the nursing process and identifying patient care requirements. Assured quality of care by adhering to therapeutic standards and maintaining a safe working environment.
Gluta Essencial
Aug 2019 - Oct 2019 (2 months)
Accurately performed mixing of all medications and managed emergency reactions during infusions. Maintained clean, safe working environments to eliminate accident risks.
Wellpoint Medical Clinic and Diagnostic Center, Inc
Mar 2019 - Aug 2019 (5 months)
Provided complete patient assessments, including vital signs and pre-examination procedures. Assisted providers in all aspects of consultation, treatment, and follow-up care.
Divine Grace Medical Center
Dec 2018 - Mar 2019 (3 months)
Assisted with kidney dialysis treatment and monitored patient's fluid balance. Oversaw the entire hemodialysis procedure, noting patient responses to treatment and medication.
EXL Service of the Philippines, American Express Global Busi
Jul 2017 - Aug 2018 (1 year 1 month)
Responded to telephone inquiries about flight status and booked flights for business travelers. Assisted business travelers with hotel and car reservations, and re-accommodated passengers for canceled flights.
Altisource, Choice Hotels
Jun 2015 - Sep 2016 (1 year 3 months)
Responded to telephone inquiries about hotels and conducted outbound cold calls to potential clients. Assisted members with profile information updates and point redemption for hotel stays and gift cards.
Microsourcing Philippines, Inc. | Origins Healthcare Solutio
Aug 2012 - Mar 2015 (2 years 7 months)
Responded to telephone inquiries about medical billing and communicated with clients regarding claim disposition. Negotiated payment plans and collected payments on outstanding balances.
Affiliated Computer Services, Inc
Apr 2011 - Aug 2012 (1 year 4 months)
Responded to telephone inquiries and complaints in a prompt, accurate, and courteous manner. Gathered information from callers to properly process insurance claims and communicated appropriate resolution options.
Divine Grace Medical Center
Dec 2010 - Dec 2010 (0 months)
Performed direct care to patients and assisted with office work. Helped in the admission, discharges, and transfer of patients, and carried out observation tasks.
Camillus MedHaven
Jan 2009 - Dec 2009 (11 months)
Assisted the elderly with walking and light exercises, and planned and prepared meals. Assisted with bathing, dressing, and grooming, and engaged in physical and mental exercise.
Degrees, certifications, and relevant coursework
Bachelor of Science in Nursing, Nursing
Completed a Bachelor of Science in Nursing, gaining foundational knowledge and practical skills in healthcare. Focused on patient care, medical procedures, and health sciences.
Software and tools used professionally
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