Jenny Ranez

Attended to patient inquiries regarding medical concerns, relaying information to primary care providers. Scheduled and rescheduled patient appointments, ensuring efficient management of patient flow.

Restored and promoted patient health by completing the nursing process and identifying patient care requirements. Assured quality of care by adhering to therapeutic standards and maintaining a safe working environment.

Accurately performed mixing of all medications and managed emergency reactions during infusions. Maintained clean, safe working environments to eliminate accident risks.

Provided complete patient assessments, including vital signs and pre-examination procedures. Assisted providers in all aspects of consultation, treatment, and follow-up care.

Assisted with kidney dialysis treatment and monitored patient's fluid balance. Oversaw the entire hemodialysis procedure, noting patient responses to treatment and medication.

Responded to telephone inquiries about flight status and booked flights for business travelers. Assisted business travelers with hotel and car reservations, and re-accommodated passengers for canceled flights.

Responded to telephone inquiries about hotels and conducted outbound cold calls to potential clients. Assisted members with profile information updates and point redemption for hotel stays and gift cards.

Responded to telephone inquiries about medical billing and communicated with clients regarding claim disposition. Negotiated payment plans and collected payments on outstanding balances.

Responded to telephone inquiries and complaints in a prompt, accurate, and courteous manner. Gathered information from callers to properly process insurance claims and communicated appropriate resolution options.

Performed direct care to patients and assisted with office work. Helped in the admission, discharges, and transfer of patients, and carried out observation tasks.

Assisted the elderly with walking and light exercises, and planned and prepared meals. Assisted with bathing, dressing, and grooming, and engaged in physical and mental exercise.

Completed a Bachelor of Science in Nursing, gaining foundational knowledge and practical skills in healthcare. Focused on patient care, medical procedures, and health sciences.