Maricel Cleopas

I am a compassionate medical virtual assistant and registered nurse with over 4 years of remote healthcare experience and more than 10 years in combined customer service and patient support. I focus on delivering empathetic, efficient patient care in virtual settings.

I have supported Australian clinics across general practice, allied health, and chronic care by managing high-volume appointments, EMR documentation (Best Practice, MedicalDirector, DrChrono, Practice Fusion), Medicare billings, and telehealth coordination.

I maintain strict HIPAA and data confidentiality standards, collaborate with clinicians and practice managers to improve workflows, and aim to apply my nursing judgment, telehealth coordination, and billing expertise to boost clinic efficiency and patient satisfaction.