Open to opportunities

Maricel Cleopas

@maricelcleopas

Message

I am a medical virtual assistant and registered nurse specializing in telehealth and EMR support.

Philippines

Message

What I'm looking for

I seek a remote role supporting clinics—preferably Australian—focused on telehealth coordination, EMR management, patient-facing duties, and billing within a collaborative, process-improvement oriented team.

I am a compassionate medical virtual assistant and registered nurse with over 4 years of remote healthcare experience and more than 10 years in combined customer service and patient support. I focus on delivering empathetic, efficient patient care in virtual settings.

I have supported Australian clinics across general practice, allied health, and chronic care by managing high-volume appointments, EMR documentation (Best Practice, MedicalDirector, DrChrono, Practice Fusion), Medicare billings, and telehealth coordination.

I maintain strict HIPAA and data confidentiality standards, collaborate with clinicians and practice managers to improve workflows, and aim to apply my nursing judgment, telehealth coordination, and billing expertise to boost clinic efficiency and patient satisfaction.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant

Allied Orbit

Feb 2021 - May 2025 (4 years 3 months)

Managed high-volume patient scheduling and EMR documentation for Australian clinics; processed Medicare billings, handled referrals and prescription requests, and provided telehealth support to improve clinic workflow.

Scheduling Documentation Referral Management