Open to opportunities

Nilesh Volvoikar

@nileshvolvoikar

Message

I lead customer operations teams and resolve complex service issues across insurance, logistics, and support.

India

Message

What I'm looking for

I'm looking for a dynamic customer service or operations role where I can lead teams, resolve customer issues, collaborate with management, drive performance, and contribute to exceptional customer experiences.

At Delhivery, I handle high-volume customer support for shipment tracking, delivery issues, returns, and escalations across calls, email, and chat. I coordinate with operations and logistics teams, manage cases through Jarvis, and work to meet CSAT, TAT, and FCR targets.

Previously at Datamatics Global Services, I progressed from Executive to Team Lead within one year. I trained and mentored team members, communicated KPIs, managed coverage and attendance, recruited staff, and earned an Excellence in Execution award for team performance.

At Max Life Insurance, I built client relationships, identified financial needs, explained insurance policies, and supported sales through premium calculations and risk assessment. I achieved ₹13 lakhs in business in my first three months and was promoted ahead of the standard cycle.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

Delhivery Pvt Ltd

Jan 2025 - Present (1 year 9 months)

Handle customer queries related to shipment tracking, delivery issues, returns, and escalations. Resolve complaints efficiently while maintaining high customer satisfaction and monitoring key performance metrics.

Customer Support CRM Ticketing Systems Problem Solving Escalation Management

Team Lead - Operations

Datamatics Global Services Ltd

Jan 2022 - Dec 2025 (3 years 11 months)

Supervised team operations, provided training and mentorship, enforced attendance policies, and managed leave requests. Played an active role in recruiting and communicating KPIs.

Team Leadership Training Mentorship Performance Management Recruitment KPI Tracking

Assistant Manager-Sales

Max Life Insurance Pvt. Ltd.

Jan 2019 - Dec 2020 (1 year 11 months)

Established strong client relationships and provided personalized insurance solutions. Managed premium calculations, promoted additional products, and educated clients on policies.

CRM Customer Service Sales Insurance Problem Solving