Kundan kumar Dubey
@kundankumardubey
Experienced customer service and operations leader driving process improvements and team performance.
IndiaWhat I'm looking for
I am an experienced customer service and operations professional with nine years in customer-facing and escalation roles, including seven years at Amazon where I led teams, piloted process improvements, and supported machine learning–related projects. I have a strong record in escalation handling, training, and stakeholder management, and I've been recognized repeatedly for team leadership and performance.
I started in health insurance and agency distribution before moving to e-commerce and voice-data projects, gaining exposure to subject-matter expertise, user-acceptance testing, and supervising teams up to 23 people. I pursue continuous learning in machine learning and business analysis to drive measurable improvements in customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
AMResolved North America customer queries via email and chat, met performance targets, prepared reports, and supported peers with presentations to improve service delivery.
AMLed escalation handling and process improvement initiatives across North America retail operations, supervising teams and piloting projects that improved customer experience and operational efficiency over seven years at Amazon.
AMValidated transcribed utterances and categories for Alexa development, performed user acceptance testing and supervised teams to ensure data quality and SLA adherence.
Agency Manager
Aditya Birla Health Insurance
Oct 2016 - Jun 2017 (8 months)
Set up agency distribution in East Delhi, recruited and trained agents, promoted products to retail agency holders, and achieved strong business growth as an early hire.
Sales Manager
Religare Health Insurance
Nov 2015 - Sep 2016 (10 months)
Managed corporate sales and channel distribution across Noida, Ghaziabad and East Delhi, handled partnerships with finance branches, trained teams, and met accelerated targets leading to a CTC hike.
Education
Degrees, certifications, and relevant coursework
Sabarmati University
Graduation
Graduation from Sabarmati University as stated in the resume.
Sanatandharam S.V. Mandir Inter College Meerut
Intermediate
Completed Intermediate level education at Sanatandharam S.V. Mandir Inter College Meerut.
Sanatandharam S. V. Mandir Inter College Meerut
High School
Completed High School at Sanatandharam S. V. Mandir Inter College Meerut.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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