Looking for a job

Nikola Werduch

@nikolawerduch

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I drive showroom sales and deliver welcoming, reliable customer service.

United Kingdom

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What I'm looking for

I'm looking for a customer-facing role where I can use my sales, payment processing, communication, and hospitality experience while continuing to develop my bookkeeping and Xero knowledge.

I've supported showroom sales at Bespoke Fireplaces in Liverpool, welcoming guests, leading showroom tours, maintaining accurate sales transactions, and processing customer payments.

My hospitality background includes reception at Quest Apartments Liverpool and guest service roles at Marriott Hotel Twickenham. I've managed check-ins and check-outs, invoices, payments, room-service orders, and high-pressure service during match days.

I'm currently developing my Xero accounting and bookkeeping knowledge while bringing clear communication, teamwork, customer loyalty, and confidence to every customer interaction.

Experience

Work history, roles, and key accomplishments

Showroom Sales Assistant

Bespoke Fireplaces

Oct 2023 - Nov 2024 (1 year 1 month)

Welcomed guests and provided guided tours around the showroom. Achieved successful sales by utilising computer systems, processing payments, and maintaining accurate sales records.

Sales Customer Service Systems PDQ Machine Teamwork

Receptionist

Quest Apartments Liverpool

Apr 2021 - Jun 2021 (2 months)

Greeted hotel and corporate guests warmly. Utilised RMS to manage check-ins, check-outs, payments, invoices, and guest allocations, while handling phone inquiries and balancing financial transactions.

RMS Customer Service Payment Processing Invoicing Financial Transactions

Room Service

Marriott Hotel Twickenham

Oct 2020 - Dec 2020 (2 months)

Acquired experience in Room Service, honing exemplary customer communication skills. Received food and drink orders from reception and delivered timely service to guest rooms.

Customer Service Communication Skills Order Taking Delivery

Waitress

Marriott Hotel Twickenham

Oct 2020 - Nov 2020 (1 month)

Took food and drink orders from hotel guests and ensured timely delivery. Collaborated with kitchen staff to guarantee efficient service during high-pressure match days.

Customer Service Order Taking Teamwork

Travel Agent

Haus Izabella Austria

May 2019 - Dec 2019 (7 months)

Served as a Private Travel Agent for the hotel, introducing guests to various attractions in Austria. Equipped guests with maps, relevant websites, and booked tickets for attractions when required.

Travel Planning Customer Service Booking