Jaylee User

Provided full-time care for a family member diagnosed with cancer, assisting with daily needs and supporting their recovery.

Managed customer check-ins using a computerised system, performed fire safety checks, and ensured guest comfort and safety throughout their stay.

Handled booking creation, amendments, and cancellations over the phone, chased outstanding payments, and processed refunds using in-house systems.

Provided excellent customer service, prepared hot drinks and food, and maintained store cleanliness and stock levels.

Engaged with customers to complete drink orders efficiently, handled complaints compassionately, and performed identity checks to ensure safety.

Learned customer journey and back-office processes, and assisted with customer enquiries at booking, check-in, security, border, and boarding.

Completed BTEC National Diploma in Travel and Tourism Level 2 and 3 from September 2016 to July 2019.