carys cannon
@caryscannon
Customer-focused media-minded professional with strong sales and operational experience.
What I'm looking for
I am a detail-oriented professional with experience in sales, reception, customer service and event support across fast-paced hospitality and membership environments. I combine strong organisational skills with a passion for content, user experience and operational excellence.
My background includes front-of-house and membership roles at Virgin Active, retail and hospitality positions in London, and media-focused work experience at Sky where I supported scheduling, VOD content implementation and cross-team production meetings. I have a BA in Media Studies and practical exposure to content management and UI review.
I deliver consistent customer experiences, have experience with CRM systems and onboarding, and enjoy collaborating across teams to meet targets and improve audience or member experience. I am now seeking to develop my career in the media industry, applying my operational strengths to content and audience-focused roles.
Experience
Work history, roles, and key accomplishments
Sales Executive
Virgin Active
May 2025 - Jul 2025 (2 months)
Acted as first point of contact at a high-traffic health club reception, managed CRM records and scheduling, and used consultative sales techniques to upsell memberships and support event initiatives, contributing to revenue growth.
Waitress / Front of House
Citta Café
Sep 2024 - Dec 2024 (3 months)
Delivered efficient front-of-house service in a fast-paced café, processed POS transactions, managed seating and enquiries, and maintained health and safety and cleanliness standards.
Senior Sales Associate
Virgin Active
Nov 2022 - Sep 2024 (1 year 10 months)
Served as first point of contact at a busy health club reception, maintained CRM member records, mentored junior staff, and consistently met or exceeded monthly sales targets through upselling and follow-ups.
Hostess / Event Assistant
Wimbledon Tennis Championships
Jun 2022 - Jul 2022 (1 month)
Managed guest check-in and table allocations, supported event setup and coordination, and worked behind the scenes to ensure smooth daily operations during the championships.
Retail & Administration Assistant
Anthropologie
Jan 2022 - May 2022 (4 months)
Handled cash register operations, maintained inventory accuracy, resolved customer enquiries, and contributed to sales reporting and merchandising activities.
Bar Waitress / Floor Coordinator
Hemingway’s Cocktail Bar
Sep 2021 - Dec 2021 (3 months)
Organised floor sections during busy shifts, handled cash transactions, assisted with shift scheduling and supply ordering, and maintained clear team communication.
Rotated across scheduling, VOD content management, and production services, contributing to content scheduling and UI checks while participating in cross-team meetings to support operations.
Education
Degrees, certifications, and relevant coursework
University of Portsmouth
Bachelor of Arts, Media Studies
2019 - 2021
Grade: Upper Second-Class Honours (2:1)
Completed a Bachelor of Arts in Media Studies with Upper Second-Class Honours (2:1), focusing on media theory and practical content studies.
Brooklands College
Extended Diploma - Level 3, Creative Media
Completed an Extended Diploma Level 3 in Creative Media, covering practical media production and creative skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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