Open to opportunities

stavroula moudouri

@stavroulamoudouri

Message

Hotel front-office professional delivering excellent customer service under pressure and leading teams.

United Kingdom

Message

What I'm looking for

I’m looking for a customer service role in hospitality where I can deliver great service, handle reservations or front-office support, and keep improving. I’m available for an immediate start and comfortable working under pressure.

I bring many years of hospitality experience, with a strong focus on providing the best customer service and exceeding expectations. I’m a fast learner, hard worker, and organized—keeping my smile and delivering calm support even when things are busy.

Currently, I work in Front Office-Reception, greeting and directing visitors, managing phone systems, scheduling and coordinating calendars, and providing customer service with problem resolution. I also support administrative needs such as data entry, filing, correspondence, and maintaining office supplies to keep operations running smoothly.

Previously, I’ve handled reservations and events, including maximizing revenue through upselling and organizing every aspect of events and attendee stewardship. I’ve also supervised teams in events and F&B, training staff and taking responsibility for work quality, communication, and performance—backed by strong IT skills across hospitality systems and Microsoft tools.

Experience

Work history, roles, and key accomplishments

Current

Front Office Receptionist

Current

MET Hotel

May 2024 - Present (2 years 2 months)

Greet and direct visitors as the hotel front desk point of contact. Handle phone system calls, manage scheduling/calendar coordination, and provide customer service and problem resolution.

Customer Service Front Desk Reception Schedule Coordination Administrative Support Attention To Detail

Reservation and Events Agent

Crowne Plaza Hotel Leeds

Nov 2023 - May 2024 (6 months)

Provide booking and reservation services and support event organization and administration. Maximize revenue through upselling and work with hotel systems including Opera, Amadeus, and Salesforce.

Reservations Event Administration Upselling Opera Amadeus Salesforce Customer Service

Events Supervisor

Park Plaza Hotel Leeds

Nov 2021 - Nov 2023 (2 years)

Support marketing and promotion, liaise with clients, and plan/prices events. Prepare and manage events and train staff across food and beverage areas.

Event Planning Event Management Client Liaison Marketing Pricing Customer Service Corporate Trainer

Events Assistant

Queens Hotel Leeds

Nov 2021 - Sep 2023 (1 year 10 months)

Assist with hotel events and support customer-facing operations including cashier duties and telephone reservations. Provide after-sales service and upselling.

Cashiering Telephone Reservations after sales services Upselling Customer Service

Guest Service Assistant

Holiday Inn Express Leeds

Apr 2021 - Sep 2021 (5 months)

Handle reception and reservation duties and support guest services. Train hotel staff and cover buffet runner shift duties.

Reception and Reservations Guest Service Customer Service Corporate Trainer

Restaurant Supervisor

Chiquito Restaurant London

Dec 2019 - Sep 2020 (9 months)

Manage restaurant staff schedules and review customer feedback. Train restaurant staff, support front-of-house assistant manager duties, and handle reservations for the à la carte restaurant.

Corporate Trainer Restaurant Operations Staff Scheduling Customer Feedback Reservations

F&B Supervisor

Grange Langham Court Hotel

Feb 2019 - Dec 2019 (10 months)

Manage restaurant staff schedules and oversee food preparation and storage with a focus on food health and safety regulations. Check in with dining guests and train à la carte restaurant staff.

Corporate Trainer Food Safety Food Preparation Oversight Storage Administration Staff Scheduling À La Carte Service