Nikko Ramos

Served as Unit Lead for the Data & Infrastructure team, overseeing technical strategy, workflow optimization, and professional development of assistant engineers. Migrated 200,000+ rows from Google Sheets to BigQuery and built end-to-end automation workflows using n8n, Airtable, and Make.com.

Built internal and external dashboards for real-time visibility and automated workflows across hiring, marketing, and operations. Deployed scalable systems and built AI agents to enable more hands-off execution.

Provided direct support to the CEO and company clients by creating automations and integrations. Built systems and optimized client and internal workflows.

Led 70+ QA agents across 4 teams, driving continuous improvement and ensuring alignment on quality standards. Trained 100+ new QA analysts and developed QA tools, delivering KPI/SLA reports and action plans based on data and identified process gaps.

Audited 500K+ documents to ensure quality and compliance and conducted 100+ root-cause analyses to address client and team challenges. Built real-time performance dashboards, led and mentored a QA team of 30+, and created digital training materials while pursuing Lean Six Sigma Yellow Belt training.

Analyzed 100K+ client submissions to ensure data integrity and deliver actionable feedback that improved data quality and accuracy. Collaborated with cross-functional teams to address data inquiries and proposed process improvements to increase efficiency.

Fostered academic success of 1,000+ students through personalized guidance on goals and time management. Developed teaching methods and assessments with engaging multimedia resources, analyzed performance to tailor instruction, and generated semester progress reports.

Activities and societies: President of the local Biology Organization; part of the university’s research and development program; active in the animation and data science section of the department.

Earned a Bachelor of Science in Biology at Batangas State University (2011–2015), with active participation in the university’s research and development program and leadership in the local Biology organization.