Leandro Serzo

Analyzed raw data from multiple sources to identify patterns and trends, propose key metrics/KPIs, and build actionable reports and visualizations to support strategic business decisions. Built a MySQL Slave monitoring tool using Python and Google Apps Script, enabling automated data tracking and scheduled email alerts.

Developed a Python automation tool to back up and upload CCTV artifacts to Google Drive, streamlining archival processes. Designed and maintained a Google Sheets dashboard to track IT equipment inventory and monitor key KPIs for support staff, enabling stakeholders to identify and address delays in service delivery.

Designed, developed, and maintained backend Python scripts to support core business operations, ensuring consistent functionality and improving overall system performance. Wrote and optimized MySQL queries to assist the Customer Support Team in troubleshooting and validating client data, leading to faster issue resolution and improved client satisfaction.

Developed comprehensive test plans outlining task scopes, resource dependencies, and risk mitigation strategies, securing alignment and approval from key stakeholders. Led and supervised the full QA lifecycle, including test case design, test procedure development, and execution of test suites, ensuring robust coverage and defect identification.

Wrote and executed SQL queries to validate and verify customer data integrity across cloud-based and local server environments. Maintained and updated the Website Menu Management system to ensure accurate, user-friendly navigation for clients.

Performed thorough testing of multimedia software based on detailed test plans, ensuring compliance with functional requirements. Developed and automated test cases using Python and Selenium to enhance testing efficiency and consistency.

Accurately documented all incoming and outgoing container movements, ensuring up-to-date and reliable data for logistics tracking. Maintained and updated container location records to support efficient yard operations and prevent misplacement or delays.

Completed a Bachelor of Science in Information Technology, gaining foundational knowledge in various aspects of IT. Graduated in March 2014, preparing for a career in technology.

Completed secondary education, graduating in March 2014. Developed foundational academic skills during this period.