deepika gharti
@deepikagharti
Operations Analyst with 10+ years driving enterprise onboarding, reporting automation, and process improvement.
IndiaWhat I'm looking for
I’m an Operations professional with 10+ years of experience across enterprise technology operations, implementation coordination, operational reporting, workflow management, and data validation. Currently, I support restaurant technology integrations and enterprise onboarding at Checkmate, focusing on operational reporting, process improvement, and faster issue resolution.
I leverage Advanced Excel (Pivot Tables, lookup functions) to automate reporting, validate data, and enable data-driven decision making. I also use AI tools to accelerate analysis, summarize complex information, improve documentation, and create stakeholder-ready project materials—while independently investigating escalations and coordinating API and non-API integrations.
Experience
Work history, roles, and key accomplishments
Senior Operations Specialist
Checkmate
Feb 2024 - Present (2 years 5 months)
Lead operational improvements for restaurant management and integration workflows, including root-cause investigation and process optimization. Create SOPs and operational reports, coordinate enterprise onboarding, and use AI-assisted tools to accelerate analysis and documentation.
Served as a technical deployment anchor for onboarding and provisioning system structures for multinational corporate partners and global accounts. Coordinated onboarding processes, ensured SLA compliance, maintained deployment trackers and SLA dashboards, and resolved onboarding issues with global stakeholders.
Customer Care Executive
Email & Chat Support
Jan 2013 - Jan 2021 (8 years)
Managed high-volume customer interactions via email and chat while maintaining accuracy and SLA adherence. Investigated customer issues, documented cases, coordinated internal follow-ups, and ensured timely resolution using process-driven workflows.
Education
Degrees, certifications, and relevant coursework
University of Delhi - School of Open Learning
Bachelor of Arts (B.A.)
Earned a Bachelor of Arts (B.A.) from the University of Delhi, School of Open Learning. Studied under the university’s open learning program.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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