MPmanoranjan gopal priya
@manoranjangopalpriya
Business Operations analyst driving process optimization and data-driven decision making.
IndiaWhat I'm looking for
I am a results-driven Business Operations professional with over 8 years of experience in process optimization, operational analytics, KPI governance and leadership enablement.
At TTEC I led multi-team operations, developed dashboards and reports that translated operational data into actionable insights, and collaborated with Finance, WFM, Quality and Technology to improve capacity planning and resource optimization.
I standardized procedures through SOP creation and governance, managed operational risks and audit readiness, and supported executive-level business reviews with trend, risk and opportunity analysis.
I am comfortable with ambiguity, experienced in matrixed cross-functional environments, and hold certifications in data analytics and financial crime controls while progressing in Lean Six Sigma Green Belt training.
Experience
Work history, roles, and key accomplishments
Led business operations for multi-team environments, optimizing workflows and delivering dashboards that informed leadership decisions to meet KPIs, SLAs, and quality standards. Standardized SOPs, managed compliance and operational risks, and drove change initiatives to improve capacity planning and execution.
Executed high-volume, SLA-driven operational processes and analyzed data to identify recurring issues, contributing to process and quality improvements and supporting audit readiness through accurate documentation. Coordinated with cross-functional teams to resolve discrepancies and ensure timely delivery.
Provided customer support while adhering to operational procedures and data governance, flagged recurring operational and quality issues to enable early risk identification and supported escalation protocols to maintain service standards.
Education
Degrees, certifications, and relevant coursework
Gandhi Institute of Engineering & Technology
Bachelor of Technology, Electrical & Electronics Engineering
2013 - 2017
Completed a Bachelor of Technology in Electrical & Electronics Engineering with coursework focused on electrical engineering fundamentals and practical applications.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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