Nikita Van Zyl
@nikitavanzyl
I’m a Prison Officer and operations professional focused on safety, accuracy, and service.
United KingdomWhat I'm looking for
I’m a highly organised and adaptable professional with experience across custodial services, commercial operations, customer service, and administration. I’m recognised for performing effectively under pressure, maintaining professionalism in challenging situations, and building strong working relationships with colleagues, customers, and external stakeholders.
As a Prison Officer at HMP Frankland, I maintain safety, security, and order through security checks, searches, and incident response procedures aligned with prison regulations. I prepare detailed reports and maintain accurate records with a strong commitment to confidentiality, while supporting rehabilitation and wellbeing through professional communication and guidance.
Before that, I strengthened my operational and commercial capability as a Commercial Executive, creating sales proposals, managing pricing and product bundles, and coordinating inventory planning across multiple currencies and platforms. I’ve also delivered technical and customer support, processed orders and billing accurately, and supported fast-paced retail operations through reception, administration, and logistics work.
Experience
Work history, roles, and key accomplishments
Prison Officer
HMP Frankland
Jan 2024 - Present (2 years 7 months)
Maintain safety, security, and order within a high-pressure custodial environment, including conducting security checks, searches, and incident response. Prepare detailed, confidential reports and records and support rehabilitation and wellbeing through professional communication.
Commercial Executive
Crafter’s Companion
Mar 2023 - Dec 2023 (9 months)
Created commercially viable sales proposals using stock levels, promotional targets, and sales forecasts. Managed pricing, product bundles, inventory planning, and QVC account operations including launch allocations, purchase orders, and warehouse inventory transfers.
Receptionist / Retail Administrator
Nationwide Windows and Doors
Mar 2022 - Jan 2023 (10 months)
Managed customer enquiries, bookings, quotations, and payment processing with professionalism and efficiency. Coordinated surveys and installation schedules while maintaining accurate database records and supported day-to-day operations with directors and operational teams.
Technical Advisor
Virgin Media – Concentrix
Jun 2021 - Nov 2021 (5 months)
Provided technical support for broadband and home phone services, resolving customer queries effectively. Processed orders, updated customer records, and handled billing and account issues accurately.
Operative
Technicolour
Apr 2019 - Mar 2020 (11 months)
Supported operational workflows by managing retail order intake and system processing in fast-paced production and logistics environments.
Bartender / Hostess
The Distillery
Jan 2016 - Jan 2019 (3 years)
Provided service in a hospitality setting as a bartender/hostess.
Manager Assistant
Barristers
Jan 2016 - Jan 2019 (3 years)
Supported management as a manager assistant at Barristers.
Bookkeeper
First Call
Jan 2016 - Jan 2019 (3 years)
Performed bookkeeping duties at First Call.
Education
Degrees, certifications, and relevant coursework
Unknown school
A Level, Biology
Grade: Grade B
Completed A Level Biology with Grade B.
Unknown school
A Level, Mathematics
Grade: Grade B
Completed A Level Mathematics with Grade B.
Unknown school
A Level, English
Grade: Grade A
Completed A Level English with Grade A.
Unknown school
A Level, Physical Science
Grade: Grade A
Completed Physical Science with Grade A.
Unknown school
Senior Certificate, History
Grade: Grade A
Completed History (Senior Certificate) with Grade A.
Unknown school
Senior Certificate, Business Studies
Grade: Grade B
Completed Business Studies (Senior Certificate) with Grade B.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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