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Nikita Kumawat

@nikitakumawat1

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Customer Support Executive in logistics who tracked cargo shipments and resolved client delivery queries.

India

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What I'm looking for

I'm seeking a role in Customer Care Specialist or Logistics Operations where I can use my experience supporting customers, tracking shipments, and resolving queries.

At Logistics and Cargo Private Limited, I coordinated with B2B and B2C clients on cargo shipments, delivery timelines, and logistics documentation. I tracked domestic and international consignments and updated clients on shipment status and delays.

At Pancy Children's Academy, I supported office operations by managing inquiries, preparing and proofreading emails, and organizing digital records. I also worked as a Teacher there, managing schedules and progress reports.

Experience

Work history, roles, and key accomplishments

Teacher

Pancy Children's Academy

Jan 2024 - Jan 2026 (2 years)

Developed professional relationships with stakeholders through clear communication. Managed schedules, tracked progress reports, and used educational technologies for classroom updates.

Communication Skills Scheduling Progress Tracking Edtech

Coordinator & Office Assistant

Pancy Children's Academy

Jan 2024 - Jan 2026 (2 years)

Provided front-desk and query support, increasing visitor and parent satisfaction. Prepared official emails and documents, managed digital databases, and resolved administrative issues.

Customer Satisfaction Written Communication Query Handling Data Management Problem Solving Microsoft Office

Customer Support Executive

Logistics and Cargo Private Limited

Managed client communication and resolved queries related to cargo shipments and logistics documentation. Tracked consignments and coordinated with warehouse and transit teams for issue resolution.

Client Coordination Shipment Tracking Issue Resolution Documentation Reporting Microsoft Office