At Sidhu Logistics, I respond to customer enquiries about orders, deliveries, and accounts by email, chat, and phone. I send proactive updates and handle escalations, resolving routine issues and following through when cases need to be escalated.
I coordinate orders from booking to delivery, track shipment status, and follow up with transport providers and vendors. I also maintain order and interaction records, onboard clients, train colleagues, and implemented process improvements that reduced repeat issues by 15%.
