Looking for a job

Nikita Gulhane

@nikitagulhane1

Message

I keep business-critical applications running through monitoring, SQL, and incident support.

India

Message

What I'm looking for

I'm seeking a growth-oriented organization where I can apply application monitoring, incident management, SQL troubleshooting, and technical support skills to keep business operations running smoothly.

I've supported business-critical applications at Starlite Infotech and Myplan8, monitoring performance, managing incidents, and resolving application, hardware, software, and network issues within SLA timelines.

On CIBC and banking application support work, I've monitored application health, responded to alerts, created and optimized MS SQL Server queries, supported database tuning, and documented troubleshooting guides and RCA findings.

I work across Windows, Linux, macOS, LAN, WAN, VPN, ServiceNow, Control-M, and Autosys, combining proactive monitoring with clear user support and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Myplan8

Jan 2025 - Jan 2026 (1 year)

Monitored system performance, diagnosed and resolved hardware/software issues, managed LAN/WAN/VPN connectivity, and supported Windows, Linux, and macOS environments.

System Monitoring Troubleshooting LAN WAN VPN Windows Linux MacOS Multi Factor Authentication Vendor Management

Technical Support Engineer

Starlite Infotech Pvt Ltd

Jan 2023 - Jan 2025 (2 years)

Delivered customer support via email, chat, phone, and direct communication. Managed incident tickets, monitored business-critical applications, executed SQL queries, and prepared operational reports.

SQL Incident Management Application Monitoring ITIL ServiceNow Customer Support Troubleshooting Reporting