Looking for a job

Nikita Gulhane

@nikitagulhane

Message

I keep business-critical applications running through monitoring, incident resolution, and SQL.

India

Message

What I'm looking for

I'm seeking a growth-oriented organization where I can apply application monitoring, incident management, SQL troubleshooting, and technical support skills to keep business operations running smoothly.

I've supported business-critical applications at Starlite Infotech and Myplan8, monitoring performance, managing incidents, and resolving application, network, hardware, and software issues within SLA timelines.

For CIBC and a banking-domain YONO2.0 application, I've responded to alerts, optimized SQL queries in MS SQL Server, supported database tuning, and created troubleshooting and RCA documentation to reduce downtime.

I work across Windows, Linux, and macOS environments, manage LAN, WAN, and VPN connectivity, and follow ITIL-based support processes while collaborating with users, engineering teams, vendors, and cross-functional teams.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Myplan8

Jan 2025 - Dec 2026 (1 year 11 months)

Monitored system performance, diagnosed and resolved hardware and software issues, and managed network connectivity. Performed laptop setup, software installation, and OS configuration.

System Monitoring Troubleshooting LAN WAN VPN Windows Linux MacOS MFA Vendor Management

Technical Support Engineer

Starlite Infotech Pvt Ltd

Jan 2023 - Dec 2025 (2 years 11 months)

Delivered customer support and managed incident tickets, collaborating with teams to resolve issues within SLA timelines. Monitored applications, executed SQL queries, and prepared operational reports.

SQL Incident Management Application Monitoring ITIL ServiceNow Customer Support Troubleshooting Reporting