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Dinesh Ranjan Hotta

@dineshranjanhotta

Application Support Engineer at Linen Software Solution Private Ltd. who automated Control-M workflows and reduced manual batch interventions by 30%.

India

Message

At Linen Software Solution Private Ltd., I provided L1/L2 support for business-critical SQL and UNIX-based applications, sustaining 99.9% uptime. I triaged production incidents and resolved issues within SLA using log analysis and SQL query optimization.

I automated and monitored Control-M job workflows, reducing manual batch interventions by 30% and lowering recurring job failures. I also used root cause analysis on ServiceNow tickets and change requests to implement preventive fixes.

Previously, at ASG Leather Private Limited, I provided L1/L2 application and database support with 95%+ SLA adherence. I monitored and tuned AutoSys processing to improve batch job performance by 25%, and supported releases and patch upgrades under ITIL practices.

Experience

Work history, roles, and key accomplishments

Application Support Engineer

Linen Software Solution Private Ltd

Jun 2024 - Sep 2026 (2 years 3 months)

Provided L1/L2 support for business-critical SQL and UNIX applications, sustaining 99.9% uptime and reducing manual batch interventions by 30% through Control-M automation. Resolved incidents within SLA and performed root cause analysis to prevent recurrence.

SQL Unix Control M ServiceNow Root Cause Analysis Incident Management Log Analysis Shell Scripting Performance Optimization

IT Support Engineer / Asst. Store Manager

ASG Leather Private Limited

Nov 2021 - May 2024 (2 years 6 months)

Achieved 95%+ SLA adherence providing L1/L2 application and database support, improved batch job performance by 25% through AutoSys tuning, and authored RCAs and performance reports. Supported deployments and patch upgrades under ITIL practices.

SQL Autosys ServiceNow ITIL Root Cause Analysis Incident Management Database Support Performance Optimization

Store Supervisor

Tablez & Toys Pvt. Ltd.

Aug 2019 - Oct 2021 (2 years 2 months)

Processed billing and high-value transactions with 100% accuracy, trained and mentored junior staff, and launched customer satisfaction initiatives that improved repeat business.

Billing Customer Service Training Mentorship Financial Control