BriAnna Soto

I’m a customer support professional experienced in high-volume environments across phone, chat, and email. I focus on resolving issues quickly, de-escalating concerns, and delivering consistently positive customer experiences—especially when pressure is high.

Across my roles, I’ve handled high-volume customer inquiries, assisted with purchases, and resolved concerns while maintaining accurate customer records. I’m skilled in using CRM systems such as Zendesk and Freshdesk, and I bring strong written communication, multitasking, and thorough data entry & documentation to every case.

I also bring a background in collections, where I resolved outstanding balances and disputes, managed high-volume calls professionally, and documented account updates accurately. My approach combines negotiation and problem-solving with calm communication, and I’m now seeking a remote chat or email support role with growth opportunities.