Nikhil Pal
@nikhilpal
I manage collections, customer support, and dispatch operations across AU and NZ accounts.
IndiaWhat I'm looking for
At Layaway Depot, I manage end-to-end collections and customer support for AU and NZ accounts, resolving disputes, reconciling accounts, and improving follow-up for overdue payments. I've resolved 100+ Zepto disputes and dishonor cases with minimal escalations while independently managing both collections portfolios.
I also coordinate daily dispatch between suppliers and customers, using Excel and FinPower to maintain accurate tracking and ensure reliable deliveries. Previously at Radisson Blue Plaza, I delivered personalized guest service and supported sales and booking growth.
Experience
Work history, roles, and key accomplishments
Executive – Collections & Customer Support
Layaway Depot
Jan 2024 - Present (2 years 8 months)
Managed end-to-end collections for AU & NZ accounts, resolved customer disputes and Zepto claims, and prepared daily AR aging reports. Implemented payment rescheduling and dishonor handling strategies to reduce overdue accounts.
Dispatch Coordinator
Layaway Depot
Jan 2024 - Present (2 years 8 months)
Coordinated daily dispatch operations between suppliers and customers, communicated shipment updates, and maintained dispatch records using Microsoft Excel and FinPower.
Customer Service Representative
Radisson Blue Plaza
Jan 2023 - Dec 2024 (1 year 11 months)
Delivered personalized customer service to ensure guest satisfaction, promoted hotel services, and collaborated with sales and marketing to enhance promotional strategies.
Education
Degrees, certifications, and relevant coursework
Guru Nanak Dev University
Bachelor's, Tourism and Hotel Management
2020 - 2023
Pursued a Bachelor's degree in Tourism and Hotel Management from Guru Nanak Dev University, Amritsar, from July 2020 to June 2023.
Army Public School
Senior Secondary (AISSE XII), General
2019 - 2020
Completed Senior Secondary (AISSE XII) at Army Public School, Jalandhar, from April 2019 to May 2020.
Army Public School
Senior Secondary (AISSE X), General
2017 - 2018
Completed Senior Secondary (AISSE X) at Army Public School, Jalandhar, from April 2017 to May 2018.
National Cadet Corps
NCC B Certificate, Cadet Training
Earned the National Cadet Corps (NCC) B Certificate.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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