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Nikhil Bhanot

@nikhilbhanot

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I drive client onboarding, CRM operations, and revenue growth across SaaS, EdTech, and service teams.

India

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What I'm looking for

I'm looking to transition into Business Analyst, Customer Success, SaaS Implementation, or Product and Revenue Operations roles where I can use CRM discipline, reporting, process optimization, and consultative client management to drive measurable outcomes.

At Great Learning, I manage the end-to-end lifecycle for international learners, from needs analysis and onboarding through enrollment and ongoing relationship management. I’ve secured USD 298,500 in revenue while maintaining accurate CRM and MIS reporting for cross-functional stakeholders.

Previously at AAFT Online, I led 3–6 Learning Consultants, owned LeadSquared tracking and funnel optimization, and secured INR 1.83 Cr in team revenue. As a Learning Consultant, I generated INR 1.59 Cr in individual revenue, achieved an 87%+ cumulative success rate against monthly targets, and set the floor’s highest revenue record.

I’ve also managed international travel sales at AirTravelation, coordinated booking implementation across flights, hotels, and rentals, and owned customer modifications, cancellations, and refunds. At Teleperformance Global, I resolved client escalations, supported hard-of-hearing clients, and stepped into team-lead responsibilities to maintain team performance.

I bring hands-on experience translating customer needs into structured workflows, using CRM data to improve pipeline visibility, and strengthening service delivery through process improvement, stakeholder coordination, and disciplined follow-up.

Experience

Work history, roles, and key accomplishments

Current

Senior Learning Consultant

Current

Great Learning

Jul 2025 - Present (1 year 1 month)

Manage end-to-end client lifecycle for international learners, from needs analysis through onboarding and enrollment. Secured USD 298,500 in revenue and maintain CRM records and MIS reports.

CRM MIS Reporting Client Onboarding Needs Analysis Relationship Management Pipeline Management Consultative Selling

Team Leader

AAFT Online

Dec 2024 - Jul 2025 (7 months)

Led a team of 3-6 Learning Consultants, driving performance through KRA-based coaching and structured feedback. Secured INR 1.83 Cr in team revenue and owned CRM tracking and funnel optimization.

Team Management Coaching CRM Excel Google Sheets Pipeline Analysis Funnel Optimization

Learning Consultant

AAFT Online

Jan 2024 - Nov 2024 (10 months)

Managed complete client lifecycle from lead to enrollment to post-sales support. Achieved 87%+ success rate and secured INR 1.59 Cr in individual revenue.

CRM Client Onboarding Needs Analysis Post sales Support Consultative Selling Pipeline Management

Travel Sales Consultant

AirTravelation Pvt. Ltd.

May 2023 - Nov 2023 (6 months)

Managed inbound client queries end-to-end, converting inquiries into confirmed bookings. Coordinated itinerary planning and owned the full customer journey including modifications and refunds.

Customer Service Booking Management itinerary planning Issue Resolution Sales

Customer Relations Executive

Teleperformance Global

Sep 2020 - Apr 2023 (2 years 7 months)

Supported hard-of-hearing clients with telephonic conversations and owned direct grievance redressal. Stepped into Team Lead responsibilities as needed, maintaining and boosting team KPIs.

Grievances Escalation Management Team Leadership Process Improvement

Property Manager

Madpackers Hostel

Jun 2018 - Dec 2019 (1 year 6 months)

Managed day-to-day operations, team supervision, and guest relations across 7+ locations. Owned daily finances, vendor coordination, and operational budgeting, and curated custom travel experiences.

Operations Management Team Supervision Guest Relations Budgeting Vendor coordination Upselling