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@nikauser
Detail-oriented customer support professional with e-commerce expertise.
I am a detail-oriented and empathetic customer support professional with a strong background in e-commerce, social media management, and content creation. My experience as a dropshipping business owner has equipped me with the skills to handle customer inquiries effectively, resolve issues promptly, and ensure high levels of customer satisfaction. I take pride in my ability to create engaging content that resonates with audiences, enhancing brand presence across various platforms.
Throughout my freelance journey, I have managed an e-commerce store specializing in pet niche products, where I honed my skills in order fulfillment and supplier communications. I am proficient in using tools like Shopify, Meta Ads, and TikTok Ads to drive sales and improve brand visibility. My commitment to effective communication and problem-solving has been instrumental in maintaining customer loyalty and satisfaction.
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Work history, roles, and key accomplishments
Self-Employed / Freelancer
Nov 2022 - Apr 2024 (1 year 5 months)
Managed an e-commerce store specializing in pet niche products, ensuring high-quality customer service and resolving customer inquiries and complaints efficiently. Handled order fulfillment, shipping issues, and supplier communications while creating engaging content for product descriptions and social media posts.
Degrees, certifications, and relevant coursework
General Studies, General Studies
Completed senior high school education with a focus on general studies. Developed foundational academic skills across various subjects.
Proficiency in English, English Language
Grade: Michigan
Achieved proficiency in English, demonstrating advanced language skills. This certification reflects a comprehensive understanding of English grammar, vocabulary, and communication.
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