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Kerasia Tsakiri

@kerasiatsakiri

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Remote e-commerce and CRM operations support for growing brands, managing 50+ Etsy listings and customer workflows.

Greece

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In my current freelance work, I support e-commerce brands and small businesses with customer communication, order processing, and CRM workflows. I use HubSpot and handle inquiries through live chat, email, and ticketing systems.

For e-commerce clients, I created and managed 50+ Etsy product listings, coordinated product photography, and wrote SEO-optimized titles and descriptions. I also supported store order processing and backend workflows.

Earlier, I managed vehicle order tracking and registration processes in import operations, and provided administrative support at The HOME Project. I’m interested in learning enterprise cloud HR platforms and HR operations processes.

Experience

Work history, roles, and key accomplishments

Current

E-commerce & CRM Operations Support

Current

Freelance

Jan 2026 - Present (10 months)

Deliver remote administrative and customer support to e-commerce brands and small businesses, managing communication, order processing, and CRM workflows end to end. Respond to customer inquiries via live chat, email, and ticketing systems.

HubSpot Data Entry Spreadsheets Reporting Customer Support Live Chat Email Ticketing Systems File Organization Online Research Graphic Design

Current

E-commerce Store Operations & Listings

Current

Freelance

Dec 2025 - Present (11 months)

Created and managed 50+ Etsy product listings on behalf of e-commerce clients. Coordinated product photography and wrote SEO-optimized product descriptions and titles.

Etsy Product Listing SEO Product Photography Order Processing Client Communication Backend Workflows

Warehouse Manager

Building Materials Trading Company

Sep 2025 - Jan 2026 (4 months)

Led and coordinated warehouse staff to ensure smooth, efficient daily operations. Oversaw order preparation, route planning, and delivery scheduling to support on-time customer service.

Warehouse Management Staff Coordination order preparation Route Planning Delivery Scheduling Process Improvement Logistics

Import Operations

Vehicle Import & Trading Company

Feb 2023 - Jul 2025 (2 years 5 months)

Delivered filing and general administrative support across daily operations. Managed and tracked new vehicle orders from placement through delivery, including customs clearance and registration.

Administrative Support Filing Order Tracking Customs Clearance Vehicle Registrations Correspondence Reporting Documentation

Caregiver & Administrative Support

The HOME Project

Apr 2018 - Feb 2023 (4 years 10 months)

Took minutes during team meetings and prepared accurate written summaries for staff records. Drafted internal reports and maintained organized documentation.

Minute Taking Report Writing Documentation Correspondence Office Administration Caregiving