Costas Agrafiotis
@costasagrafiotis
Detail-oriented web manager with extensive customer support experience.
What I'm looking for
I am a dedicated web manager with over 20 years of experience in managing online content and customer support. My journey began in 2000, where I took on the role of Web Manager for a blog vertical, which has grown to attract a huge audience. My responsibilities include overseeing content creation, engagement strategies, and ensuring a seamless user experience.
In addition to my web management skills, I have a strong background in customer support, having worked with notable brands such as Airbnb and Adidas. My ability to communicate fluently in Greek, English, and French allows me to connect with a diverse audience, ensuring that customer inquiries are handled efficiently and effectively. I pride myself on my attention to detail and my commitment to providing exceptional service.
Experience
Work history, roles, and key accomplishments
Web Manager
Self Employed
Jan 2000 - Present (25 years 5 months)
Managed a blog and Facebook vertical with a huge audience, focusing on content creation and user engagement. Provided customer support for various brands, ensuring high satisfaction rates.
Customer Support Representative
Adidas
Jan 2019 - Jan 2020 (1 year)
Handled customer inquiries and support for Adidas, focusing on French-speaking customers and ensuring high levels of satisfaction.
Customer Support Representative
Airbnb
Jan 2018 - Jan 2019 (1 year)
Provided customer support for Airbnb, receiving positive feedback for responsiveness and problem resolution.
Education
Degrees, certifications, and relevant coursework
Aix-Marseille University
Marketing and Social Law
Studied marketing and social law, focusing on the intersection of legal frameworks and marketing strategies.
Grenoble Alpes University
Marketing and Social Law
Engaged in studies related to marketing and social law, enhancing understanding of legal implications in marketing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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