Aditya Singh
@adityasingh21
Account management and training leader optimizing operations and team performance.
IndiaWhat I'm looking for
I am an account management and training professional with over six years of hands-on experience in service operations, client coordination, and process optimization.
At Am Infoweb, I managed end-to-end insurance medical record retrieval operations, maintained client-facing trackers, improved SOP clarity, and reduced pending volumes through process prioritization and targeted improvements.
Previously, I managed claims processing and transitioned into a trainer role at WNS, designing training programs for 150+ employees, creating SOPs and assessments, and driving a 40% improvement in quality metrics with a 95%+ satisfaction rating.
I focus on building clarity into workflows, coaching new talent, implementing RCA-driven feedback loops, and delivering measurable improvements in SLA compliance and audit scores.
Experience
Work history, roles, and key accomplishments
Account Manager
Am Infoweb Pvt. Ltd.
Aug 2020 - Present (5 years 10 months)
Managed end-to-end coordination for insurance medical record retrieval, improving SOP clarity and reducing pending volume through process improvements and tracker-driven oversight.
Senior Associate / Process Trainer
WNS Global Services
Mar 2018 - Jul 2020 (2 years 4 months)
Processed motor insurance claims and designed training programs for 150+ employees, driving a 40% improvement in quality metrics and achieving 95%+ training satisfaction.
Customer Service Advisor
Concentrix Pvt. Ltd.
Aug 2016 - Jan 2018 (1 year 5 months)
Delivered front-line support for Virgin Media UK customers, resolving billing, broadband, and technical issues while maintaining high CSAT and providing peer mentoring.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Planning and Management (IIPM)
Master of Business Administration, Finance
2012 - 2014
Completed a Master of Business Administration with specialization in Finance, focusing on managerial finance and business planning.
Sinhgad Institute of Management, Pune University
Bachelor of Commerce, Commerce
2009 - 2012
Earned a Bachelor of Commerce degree covering core commerce subjects including accounting, economics, and business law.
Kendriya Vidyalaya
Senior Secondary (12th Grade), Senior Secondary Education
2008 - 2009
Completed Senior Secondary education (Class 12) under the CBSE curriculum.
Kendriya Vidyalaya
Secondary School (10th Grade), Secondary Education
2006 - 2007
Completed Secondary education (Class 10) under the CBSE curriculum.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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