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Andrea Gomez

@andreagomez3

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Learning operations professional at Dell Technologies who revamped 50+ learning pathways and 200+ assets.

India

Message

At Dell Technologies, I supported global learning operations, managing training logistics, reporting, compliance monitoring, and certification governance. I also analyzed learning engagement and completion trends to support business decisions.

I revamped 50+ learning pathways and 200+ learning assets under the Future Ready Skills initiative, and was recognized as an SME for Learning Studio. Before Dell, I coordinated affiliate services at RCI INDIA PVT LTD, where I executed GST implementation updates across 100+ resorts.

Experience

Work history, roles, and key accomplishments

Senior Analyst – Learning Operations/Program Management

Dell Technologies

Dec 2019 - Nov 2025 (5 years 11 months)

Managed global learning operations, onboarding, and certification programs, including reporting, governance, and stakeholder coordination. Led operational execution of performance and compensation review cycles and delivered training sessions.

Workday Saba LMS Learning Studio ServiceNow Microsoft Office Excel Data Analysis Dashboard Creation KPI Tracking Compliance Monitoring Stakeholder Engagement Process Improvement SOP Development training coordination Facilitation

Coordinator – Affiliate Services

RCI India Pvt Ltd

Jun 2015 - Oct 2019 (4 years 4 months)

Managed partner servicing, inventory coordination, and stakeholder communication across affiliate resort networks. Acted as primary liaison to resolve escalations and service issues, and maintained operational reporting and database accuracy.

Servicing Inventory Coordination Stakeholder Communication Issue Resolution Operational Reporting Database Management NPS Improvement GST Implementation