Open to opportunities

Nigel User

@nigeluser

Message

I resolve high-volume student enquiries and sensitive cases across phone, email, and live chat.

Poland

Message

What I'm looking for

I'm looking for a customer-facing role where I can resolve complex enquiries, maintain accurate records, work independently remotely, and contribute my interest in interior design and home furnishings.

At Silesian University of Technology, I handled 60+ daily enquiries from current and prospective students across phone, email, and live chat.

I managed requests from initial intake and record amendments through proactive follow-up and resolution. I also owned sensitive appeals, complaints, and extenuating-circumstances cases while maintaining accurate CRM records.

I work independently in a remote environment and collaborate with academic, finance, and admissions teams. I bring a genuine interest in interior design, home furnishings, and well-crafted products.

Experience

Work history, roles, and key accomplishments

Student Services & Customer Support Advisor

Silesian University of Technology

Sep 2023 - Jul 2025 (1 year 10 months)

Handled 60+ daily inbound enquiries via phone, email, and live chat, managing the full lifecycle of student service requests and resolving escalated cases with professionalism.

Customer Service Communication Skills CRM Case Management Google Workspace Records Management Problem Solving Multitasking