Open to opportunities

Angel Kalokiri

@angelkalokiri

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Customer-focused call centre and admin professional delivering calm, clear support and first-call resolutions.

Poland

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What I'm looking for

I’m looking for an English-first call centre/customer service role where I can handle inbound and outbound calls confidently, use CRM/ticketing to resolve issues fast, and deliver calm, professional communication—starting immediately in Lublin or fully remote.

I’m a customer-focused professional with 3+ years of experience delivering high-quality administrative support and multi-channel client communication. As a Native English speaker with a clear, professional telephone manner, I handle inbound/outbound enquiries with calm composure, strong active listening, and de-escalation when interactions get difficult.

I’ve managed high volumes of client queries, complaints, and correspondence across email, phone, and chat—maintaining accurate CRM call logging, ticket management, and issue escalation, with a focus on first-call resolution. I also hold a valid Polish work permit and can start immediately, with recent experience coordinating 5+ concurrent client accounts (Upwork) and managing 500+ digital records while improving workflows.

Experience

Work history, roles, and key accomplishments

Current

Client Services Coordinator

Current

Upwork

Jan 2024 - Present (2 years 5 months)

Managed client communication across 5+ concurrent accounts, handling queries, change requests, and complaints from first contact to resolution. Maintained a 100% positive client feedback rating by responding within agreed timeframes and keeping detailed interaction logs.

Client Communication First Call Resolution De escalation Email Support

Administrative Assistant

P.U Eghere & Sons Limited

Jan 2023 - Jan 2025 (2 years)

Handled 30+ inbound and outbound emails and calls daily while resolving most client/partner enquiries at first contact. Managed 500+ digital records with near-zero data error, overhauled filing to reduce retrieval time, and drafted correspondence, status updates, and internal reports.

Inbound Calls Email Support Complaint Handling Data Management Microsoft Office

Administrative Support Agent

Anthoprin Company Limited

Jan 2022 - Jan 2023 (1 year)

Acted as the first point of contact for incoming user queries, providing accurate information and directing customers to the right support channels. Processed and verified onboarding data for 100+ users, followed escalation protocols for unresolved cases, and maintained comprehensive call records and interaction logs.

Customer Support Customer Interaction Logging Data Verification Onboarding & Support Escalation Management Ticketing Case Notes Active Listening Procedural Documentation

Education

Degrees, certifications, and relevant coursework

Lubelska Akademia WSEI

Bachelor of Science in Nursing, Nursing & Midwifery

2025 -

Undergraduate Bachelor of Science in Nursing program focused on Nursing & Midwifery. Building advanced interpersonal, communication, empathy, and patient-handling skills.