Joshua Okachi
@joshuaokachi
Client-focused receptionist with strong communication and multitasking skills.
What I'm looking for
I am an exceptionally well-organized and client-focused receptionist with a proven track record in delivering outstanding customer service. My experience spans various roles, including Customer Contact Centre Information Clerk and Receptionist, where I honed my skills in managing front desk operations, responding to client inquiries, and providing effective solutions to customer issues. I thrive in fast-paced environments and am adept at multitasking while maintaining a professional demeanor.
Currently pursuing an MSc in Biotechnology at Poznań University of Life Sciences, I am eager to leverage my academic knowledge alongside my practical experience in a challenging position. My strong communication abilities, emotional intelligence, and problem-solving skills enable me to connect with clients effectively and ensure their needs are met promptly. I am committed to continuous improvement and look forward to contributing positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Contact Centre Information Clerk
Dominion City Academy
Feb 2023 - Present (2 years 3 months)
Responsible for replying to company emails, texts, and phone calls in a timely and professional manner. Provided service recommendations and support for customer accounts, including updates and changes.
Receptionist/Information Desk
Dinspira Travel Agency
Mar 2022 - Feb 2023 (11 months)
Managed and maintained the front desk area, greeted visitors, and answered client inquiries while providing top-notch customer support.
Receptionist
York Pharmacy and Stores
May 2020 - Jan 2022 (1 year 8 months)
Provided guidance and support to walk-in customers, attended to calls, and coordinated staff clock-ins while offering information on products and services.
Customer Service Representative
Dugoh Logistics
Mar 2019 - Feb 2020 (11 months)
Attended to customer complaints and inquiries while maintaining customer relations through various communication channels and keeping accurate records of interactions.
Education
Degrees, certifications, and relevant coursework
Poznań University of Life Sciences
Master of Science, Biotechnology
2024 -
University of Nigeria, Nsukka
Bachelor of Pharmacy, Pharmacy
2011 - 2017
Tech stack
Software and tools used professionally
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