JO
Open to opportunities

Joshua Okachi

@joshuaokachi

Client-focused receptionist with strong communication and multitasking skills.

Poland

What I'm looking for

I seek a challenging role that allows me to utilize my customer service skills and grow professionally.

I am an exceptionally well-organized and client-focused receptionist with a proven track record in delivering outstanding customer service. My experience spans various roles, including Customer Contact Centre Information Clerk and Receptionist, where I honed my skills in managing front desk operations, responding to client inquiries, and providing effective solutions to customer issues. I thrive in fast-paced environments and am adept at multitasking while maintaining a professional demeanor.

Currently pursuing an MSc in Biotechnology at Poznań University of Life Sciences, I am eager to leverage my academic knowledge alongside my practical experience in a challenging position. My strong communication abilities, emotional intelligence, and problem-solving skills enable me to connect with clients effectively and ensure their needs are met promptly. I am committed to continuous improvement and look forward to contributing positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

DA
Current

Customer Contact Centre Information Clerk

Dominion City Academy

Feb 2023 - Present (2 years 3 months)

Responsible for replying to company emails, texts, and phone calls in a timely and professional manner. Provided service recommendations and support for customer accounts, including updates and changes.

YS

Receptionist

York Pharmacy and Stores

May 2020 - Jan 2022 (1 year 8 months)

Provided guidance and support to walk-in customers, attended to calls, and coordinated staff clock-ins while offering information on products and services.

DL

Customer Service Representative

Dugoh Logistics

Mar 2019 - Feb 2020 (11 months)

Attended to customer complaints and inquiries while maintaining customer relations through various communication channels and keeping accurate records of interactions.

Education

Degrees, certifications, and relevant coursework

PS

Poznań University of Life Sciences

Master of Science, Biotechnology

2024 -

UN

University of Nigeria, Nsukka

Bachelor of Pharmacy, Pharmacy

2011 - 2017

Tech stack

Software and tools used professionally

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Joshua Okachi - Customer Contact Centre Information Clerk - Dominion City Academy | Himalayas