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@nigelrizzo
Experienced Product Manager specializing in payment solutions and technology.
I am a dedicated Product Manager with a strong background in payment solutions and technology. Currently, I lead the strategic execution of the payment product roadmap at Immense Group Ltd., where I have successfully reduced the payment product backlog by approximately 70% through continuous workshops and stakeholder engagement. My role involves optimizing existing payment service provider integrations and managing requirements for an internal payment orchestration system, ensuring seamless operations aligned with company objectives.
Previously, I served as an Acquiring Solutions Manager at Fiserv Inc., where I directed the implementation of core payment processing features for a global processor, empowering a team of product owners and managing complex feature backlogs. My experience spans across various roles in project implementation and support, where I have consistently achieved zero incidents of contractual breaches and facilitated compliance upgrades across multiple card schemes. I thrive in collaborative environments, working closely with cross-functional teams to deliver scalable solutions that drive business growth.
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Work history, roles, and key accomplishments
Immense Group Ltd.
Feb 2024 - Present (1 year 9 months)
Led the strategic execution of the payment product roadmap, ensuring alignment with company objectives and optimizing existing PSP integrations to increase acceptance rates. Managed requirements for an internal payment orchestration system and reduced the payment product backlog by approximately 70% through continuous workshops. Communicated directly with senior leadership to dissect complex payme
Fiserv Inc.
Jan 2022 - Jan 2024 (2 years)
Directed the end-to-end implementation of core payment processing features for a global processor handling over 80 acquiring institutions and approximately 20 billion yearly transactions. Empowered a team of 8 product owners on payment acquiring processes and card scheme compliance. Managed and prioritized complex feature backlogs, aligning project requirements with team skill-sets and resource av
RS2 Software Plc
Jan 2018 - Dec 2021 (3 years 11 months)
Managed a team of developers and QAs handling all new change requests, SIT/UAT, and production support for two major international payment processors. Ensured seamless alignment with stringent Service Level Agreements on critical projects, achieving zero incidents of contractual breaches. Analyzed and implemented Card Scheme mandates, resulting in zero scheme rejections or interruptions to batch p
RS2 Software Plc
Jan 2017 - Dec 2017 (11 months)
Analyzed and implemented new change requests for eight global acquiring banks. Evaluated and refined the work output of Business Analysts and Software Testers. Facilitated Card Scheme Mandate workshops and provided onsite support at a global processor during year-round production promotions of system enhancements.
RS2 Software Plc
Nov 2013 - Dec 2016 (3 years 1 month)
Led the RS2’s Merchant Portal product throughout its entire lifecycle, performing business requirement analysis for new feature enhancements. Created and reviewed functional test cases, and led QAs in functional and regression testing. Managed release processes and addressed UAT/Production system issues, including SOAP, REST, and JSON API testing.
Degrees, certifications, and relevant coursework
BSc (Hons), Information Systems and Management
Completed a Bachelor of Science with Honours in Information Systems and Management. This program provided a strong foundation in both information technology and business management principles.
Diploma, Social Sciences
Obtained a Diploma in Social Sciences, focusing on foundational concepts within various social science disciplines. This coursework provided a broad understanding of societal structures and human behavior.
A Levels, Marketing, Sociology
Completed A Levels in Marketing and Sociology, gaining in-depth knowledge in these subjects. Also studied Intermediate levels in IT, Systems of Knowledge, English, and Biology.
O Levels, General Studies
Achieved O Levels in core subjects including English, Maths, Biology, Physics, P.E, and Environmental Studies. This provided a comprehensive secondary education foundation.
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