Nigel Rizzo

Led the strategic execution of the payment product roadmap, ensuring alignment with company objectives and optimizing existing PSP integrations to increase acceptance rates. Managed requirements for an internal payment orchestration system and reduced the payment product backlog by approximately 70% through continuous workshops. Communicated directly with senior leadership to dissect complex payme

Directed the end-to-end implementation of core payment processing features for a global processor handling over 80 acquiring institutions and approximately 20 billion yearly transactions. Empowered a team of 8 product owners on payment acquiring processes and card scheme compliance. Managed and prioritized complex feature backlogs, aligning project requirements with team skill-sets and resource av

Managed a team of developers and QAs handling all new change requests, SIT/UAT, and production support for two major international payment processors. Ensured seamless alignment with stringent Service Level Agreements on critical projects, achieving zero incidents of contractual breaches. Analyzed and implemented Card Scheme mandates, resulting in zero scheme rejections or interruptions to batch p

Analyzed and implemented new change requests for eight global acquiring banks. Evaluated and refined the work output of Business Analysts and Software Testers. Facilitated Card Scheme Mandate workshops and provided onsite support at a global processor during year-round production promotions of system enhancements.

Led the RS2’s Merchant Portal product throughout its entire lifecycle, performing business requirement analysis for new feature enhancements. Created and reviewed functional test cases, and led QAs in functional and regression testing. Managed release processes and addressed UAT/Production system issues, including SOAP, REST, and JSON API testing.

Completed a Bachelor of Science with Honours in Information Systems and Management. This program provided a strong foundation in both information technology and business management principles.

Obtained a Diploma in Social Sciences, focusing on foundational concepts within various social science disciplines. This coursework provided a broad understanding of societal structures and human behavior.

Completed A Levels in Marketing and Sociology, gaining in-depth knowledge in these subjects. Also studied Intermediate levels in IT, Systems of Knowledge, English, and Biology.

Achieved O Levels in core subjects including English, Maths, Biology, Physics, P.E, and Environmental Studies. This provided a comprehensive secondary education foundation.