Nigel Kim Gocila

Expertly manage appointment setting for solar sales team, ensuring qualified leads and accurate scheduling to support the sales process. Qualify outbound leads, leveraging strong communication skills to engage prospects and assess their interest in solar solutions. Maintain high customer satisfaction by delivering professional, informative, and solution-focused interactions, driving interest in so

Managed and organized company email campaigns using Constant Contact to execute targeted email blasts to restaurant clients, improving open and engagement rates. Developed and maintained email contact lists, scheduled campaigns, and monitored analytics to optimize performance. Handled social media management on Instagram, including content scheduling, engagement with followers, and strategy to gro

Proficient in utilizing tools such as Zendesk, Salesforce, Fraud Admin, Adobe Reach, Helix, Centrix, and Visa to analyze large datasets, model risks, and determine potentially fraudulent activity in member accounts. Prevented potential fraud by monitoring financial transactions for suspicious activity and taking appropriate action when needed. Conducted thorough data analysis to identify patterns,

Experienced and knowledgeable as Subject Matter Expert (SME) in the telecommunications industry, with over 4 years of expertise in Internet Plan Job Creation and Progressive Escalation of pending tickets. Proven ability to collaborate effectively with cross-functional teams to streamline operations and optimize service delivery, ensuring alignment with client needs and driving business growth. Dev

Studied information technology, gaining foundational knowledge in various aspects of computing. Completed coursework and projects relevant to the field.