Open to opportunities

CG Gorgonia

@cggorgonia

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Information and Communication Analyst with expertise in data management.

United States

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What I'm looking for

I seek a role that fosters innovation and supports data-driven decision-making.

With over a decade of experience in data management and strategic communication, I am an Information and Communication Analyst dedicated to driving organizational success through effective data analysis. My career has been marked by a commitment to implementing innovative strategies that enhance information flow and support data-driven decision-making.

In my recent role as Lead Interaction Analyst at Teleperformance Philippines, I conducted industry research and collaborated with programmers to develop custom data tools, significantly improving data collection efficiency. My ability to deliver actionable insights has led to measurable improvements across teams, showcasing my expertise in advanced analysis techniques and cross-functional collaboration.

Throughout my career, I have also held positions in quality assurance and payroll analysis, where I honed my skills in manual testing, compliance, and customer service. I am passionate about leveraging my diverse skill set to contribute to organizational growth and operational efficiency.

Experience

Work history, roles, and key accomplishments

Lead Interaction Analyst

Teleperformance Philippines

Jan 2020 - Oct 2024 (4 years 9 months)

Conducted industry research and data analysis to support strategic decisions. Collaborated with programmers to develop custom data tools, enhancing data collection efficiency and delivering actionable insights that drove measurable improvements across teams.

Data Analysis Data Mining Data Insights Communication

QA Engineer

Outsourced Philippines

Oct 2017 - Jul 2019 (1 year 9 months)

Executed manual tests to ensure high functionality and usability standards. Identified cross-browser issues and performed regression tests, partnering with development teams to enhance product quality using tools like TestRail and JIRA.

Quality Assurance Manual Testing Regression Testing Jira TestRail

Social Media Representative

Interglobe Technologies

Mar 2017 - Sep 2017 (6 months)

Handled social media inquiries and processed payments while ensuring prompt responses for positive customer experiences. Collaborated with teams to enhance social media strategies and resolved customer complaints effectively.

Customer Service Social Media Management Communication Problem Solving Team Collaboration

Senior Payroll Analyst

ADP PHILIPPINES INC

Dec 2015 - Feb 2017 (1 year 2 months)

Reviewed US payroll forms for compliance and accuracy, resolved discrepancies, and managed payroll deductions. Collaborated with HR for seamless payroll data integration, ensuring timely payments.

Payroll Management Compliance Data Integration Problem Solving Communication

Process Developer

Genpact Services LLC

Jul 2012 - Aug 2015 (3 years 1 month)

Resolved technical issues swiftly, enhancing user satisfaction and minimizing downtime. Collaborated with IT teams to ensure efficient problem resolution and improved support processes.

Technical Support Collaboration Service Delivery